Lead Delivery Driver

Q39-Bbq-Restaurant; Lawrence (KS); On-site; USD 15,000 - 18,000; Full time

Job summary

Q39, LLC is seeking a Catering Delivery Lead Driver in Lawrence, KS. You will lead delivery staff, coordinate packing and loading, and ensure flawless execution of catering events per BEOs. Expect professional client interactions and proactive issue resolution.

The role requires 3+ years in hospitality or catering operations, excellent organizational and communication skills, and a clean driving record. Compensation is $12/hour plus a tip pool share, with on-site work at various event locations.

Qualifications

• 3+ years in hospitality, logistics, or catering operations.
• Strong organizational, planning, and communication skills.
• Valid driver’s license with clean driving record.

Responsibilities

• Review BEOs in advance and plan staffing, vehicles, and equipment.
• Oversee delivery operations to ensure accurate execution per BEO.
• Lead, schedule, and coach delivery staff while modeling guest service.
• Manage packing, loading, vehicle cleanliness, and equipment returns.
• Communicate ETAs with clients and uphold Q39 service standards.
• Support drivers to resolve on-site issues and report needs.
• Collaborate with Catering Operations and Sales Managers.

Skills

Team leadership

Communication

Organization

Problem solving

Customer service

Logistics coordination

Planning

Job description

JOB SUMMARY: Catering Delivery Lead DriverReports to: Catering Operations ManagerCompensation: $12 per hour + Tip Pool ShareCompany: Q39, LLCJob Purpose:Our passion is creating craveable, memorable dining experiences. The Delivery Supervisor ensures smooth, efficient, and professional execution of all catering deliveries. This role provides leadership, oversees delivery staff, maintains quality and safety standards, and ensures Q39’s reputation for exceptional service is upheld at every event.Key Accountabilities:BEO Review & Planning – Review all Banquet Event Orders (BEOs) in advance; confirm accuracy, identify special requirements, and organize staffing, vehicles, and equipment needs to ensure flawless execution.Delivery Operations Oversight – Ensure all deliveries are executed accurately according to the BEO, including food, equipment, and special instructions.Team Support and Supervision – Provide guidance, scheduling, and supervision for delivery staff; support team members with tools, training, and direction while modeling professional communication and guest service standards.Logistics & Equipment Management – Oversee packing, loading, vehicle cleanliness, and equipment returns; ensure proper storage and inventory of catering materials.Client Communication – Confirm ETAs, manage client interactions with professionalism, and ensure all Q39 standards are met at delivery sites.Issue Resolution & Reporting – Support drivers in resolving on-site challenges; gather client feedback; report operational issues, vehicle concerns, or equipment needs.Collaboration – Partner with the Catering Operations Manager and Sales Manager to continually improve efficiency, training, and client satisfaction.Requirements:3+ years in hospitality, logistics, or catering operations (Carryout & Food delivery experience preferred)Strong organizational, planning, and communication skillsAbility to support and motivate a team in fast-paced environmentsExcellent problem-solving and customer service abilitiesValid driver’s license with clean driving record; ability to pass driver checks