Catering Coordinator - Wrigley Mansion

BENCHMARK; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Catering Support professional to handle calls and leads, prepare contracts, and send bookings to secure guest rooms. You will assist with internal reporting, event resumes, POs, and payment tracking.

Responsibilities include creating tasting menus, managing amenity requests, Hilton Honors actions, and coordinating wedding amenities and COIs. A high school diploma is required; some college is a plus.

Qualifications

• High School Diploma or GED
• Some college education preferred but not required
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Prior customer service experience is preferred
• Prior hospitality experience is a plus
• Delphi or similar catering software knowledge is a plus
• Basic assistant / secretarial experience is a plus

Responsibilities

• Field and manage all incoming calls and leads for the Catering Department, and direct inquiries to the appropriate Catering Manager.
• Create contracts and send them to clients based on guidance from the Catering Manager.
• Generate and send booking tickets to the Reservations team to secure contracted complimentary guest rooms.
• Assist with internal reporting.
• Merge and complete event resumes for weekly internal resume meetings.
• Submit purchase orders (POs) and track invoices to ensure timely payment.
• Create tasting menus and assist in preparation and execution of internal tasting events.
• Input amenity requests and assist in preparing amenity cards and deliveries.
• Input Hilton Honors points following conclusion and payment of applicable events.
• Assist with managing client payments in partnership with the Catering Manager.
• Coordinate wedding amenity print orders, send one-year anniversary certificates, and request COIs and hold harmless agreements.

Skills

Microsoft Office Suite

Customer Service

Hospitality Experience

Delphi/Catering Software

Secretarial Experience

Education

High School Diploma or GED

Tools

Delphi

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

What you will have an opportunity to do:

• Field and manage all incoming calls and leads for the Catering Department, and direct inquiries to the appropriate Catering Manager.
• Create contracts and send them to clients based on guidance from the Catering Manager.
• Generate and send booking tickets to the Reservations team to secure contracted complimentary guest rooms.
• Assist with internal reporting.
• Merge and complete event resumes for weekly internal resume meetings.
• Submit purchase orders (POs) and track invoices to ensure timely payment.
• Create tasting menus and assist in preparation and execution of internal tasting events.
• Input amenity requests and assist in preparing amenity cards and deliveries.
• Input Hilton Honors points following conclusion and payment of applicable events.
• Assist with managing client payments in partnership with the Catering Manager.
• Coordinate wedding amenity print orders, send one-year anniversary certificates, and request COIs and hold harmless agreements.

What are we looking for?

• High School Diploma or GED
• Some college education preferred but not required

• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Prior customer service experience is preferred
• Prior hospitality experience is a plus
• Delphi or similar catering software knowledge is a plus
• Basic assistant / secretarial experience is a plus

COMPENSATION:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.