Catering Coordinator

Reid's Fine Foods; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Reid's Fine Foods in Charlotte, NC is seeking a dedicated individual for a customer service, food production, and delivery position. The role involves overseeing catering operations, managing inquiries, and assisting chefs.

The ideal candidate should be organized, detail-oriented, and possess strong service focus. Responsibilities include coordinating deliveries, ensuring compliance with safety standards, and building positive relationships with clients and team members.

Qualifications

• Must possess a valid driver's license and reliable transportation.
• Ability to coordinate delivery routes efficiently.
• Experience in customer service and catering management.

Responsibilities

• Oversee all catering operations of home restaurant.
• Assist chefs with food production, plating, and assembly.
• Serve as the main contact for catering inquiries.

Skills

Customer service

Food production

Organized

Sales and marketing skills

Job description

• A customer service, food production, and delivery position for an individual who is organized, detail oriented, and has great service focus.
• Will oversee all catering operations of home restaurant. Administration of complete catering order, from start to finish.
• Assist Chefs with food production/plating/assembly as needed.
• Keep work area neat and clean while following all safety and sanitation procedures.
• Display an ability to interact positively with all team members, managers, and clients on a consistent basis.
• Must possess a valid driver’s license, have reliable transportation, and make local deliveries.
• Coordinate routes based on delivery times and proximity to events.
• Use sales and marketing skills to persuade potential catering clients to order.
• Work with Catering Sales Manager to grow Reid’s Catering.
• Interact with other Catering Coordinators in the region to develop and implement catering promotions such as sales blitz and market-wide catering meetings.
• Update job knowledge by participating in educational and training opportunities.
• Serve as the main contact for catering inquiries via phone, email, and in-person requests
• Consult with clients to determine menu selections, pricing, delivery/pickup details, and special requests
• Prepare catering proposals, quotes, contracts, and invoices accurately and in a timely manner
• Coordinate with kitchen, retail, and delivery teams to ensure flawless execution of catering orders
• Oversee order accuracy, timelines, and presentation standards consistent with Reid’s Fine Foods brand
• Manage catering calendars, event schedules, and last-minute changes efficiently
• Ensure compliance with food safety, sanitation, and company policies
• Assist with on-site setup, breakdown, and event support when needed
• Maintain catering records, client databases, and sales reports
• Proactively identify opportunities to upsell catering offerings and enhance the client experience