Catering Convention Services Manager (Horseshoe LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking an on-site Convention Services Manager (C/CSM) to manage assigned conventions from turnover to event execution. You will coordinate group contracts for guest rooms, meeting space, F&B and concessions, ensuring all agreements are fulfilled while maintaining strong client relationships across hotel departments.

The role focuses on upselling contracted minimums, driving guest satisfaction, and coordinating with banquet and hotel operations to deliver

Qualifications

• Two years of college with emphasis on business or communications.
• Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred.
• Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry.
• Math and analytical skills to solve financial and space utilization calculations.
• Proficiency in computer systems: Microsoft Office, Delphi FDC, LMS or other hotel operating systems, Internet and Meeting Matrix.
• Knowledge of hotel product, staffing, operations, safety, security, and codes.
• Ability to read, write and speak English to understand guest requests and memos.
• Ability to learn and perform essential functions with minimal supervision during training.
• Any education, training or experience providing required knowledge, skills, and abilities.
• Non-gaming Certification.

Responsibilities

• Manage customer relationships from account turnover through event execution.
• Drive high customer satisfaction by maintaining guest and employee relations as liaison between guest and departments.
• Upsell contracted food and beverage minimums and promote vendors to drive revenue (AV, entertainment, décor).
• Build relationships with client bases to encourage re-booking of events.
• Create and distribute BEOs, group resumes, fire marshal diagrams and event details within established timelines.
• Promote the meeting diamond program and encourage department participation in event success.
• Review contracts to understand room blocks, cut-off dates, concessions and attrition clauses.
• Participate in planning, department, BEO, resume and pre/post conference meetings.
• Identify and resolve service or product issues affecting customers or hotel.
• Maintain detailed files in Delphi to track correspondence and forecasting data.

Skills

Customer relationships

Guest satisfaction

Upselling

Communication skills

Team coordination

Education

Two years of college (business/communications)

Bachelor’s degree in Hospitality/Business

Tools

Microsoft Office

Delphi FDC

Meeting Matrix

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A C/CSM`s expertise can range between novice and experienced. At the novice level he or she is expected to manage themselves and follow established rules, guidelines and procedures.

This person is responsible for the overall success of assigned conventions. Manages, coordinates, and executes group contracts for the property ensuring all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and contracted concessions are fulfilled. Effectively communicates to hotel departments the information necessary to successfully execute a group’s needs while maintaining a good client relationship. Fosters superior relationships with both customers and support departments daily.

How You Will Create the Extraordinary

• Manage customer relationships from account turnover through execution of events. Drive high customer satisfaction by maintaining positive guest and employee relations acting as a liaison between the guest and support departments. Partner with banquet and hotel operations teams to ensure events are executed as expected by clients.
• Maintain and Increase guest satisfaction scores by ensuring prompt, courteous and proper service.
• Generate incremental revenue through upselling of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc.
• Establish and maintain relationships with client bases to encourage re-booking of events.
• Create and distribute within established time frame, correspondence and paperwork to include, BEO’s, group resume’s, fire marshal diagrams and all other established forms of communicating group & event details.
• Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business.
• Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements.
• Conduct and/or participate in meetings such as planning meetings, department meetings, BEO meetings, resume meetings, pre and post conference meetings.
• Proactively identify and seek to resolve potential service, product or other damaging issues that may negatively affect the customer and/or the hotel.
• Maintain detailed files, computer folders and accurate recording of information in Delphi, to track correspondence with clients as well as provide accurate detail for forecasting and consumption. Keep files neat, complete and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed.

What You Will Need

Must be 21 years of age or older

• Minimum of two years of college level courses with an emphasis on business or communications required. Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred.
• Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry. Food and Beverage or Hotel operations preferred.
• Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations.
• Proficiency in the following computer systems is preferred. Microsoft Office, Delphi FDC, LMS or other hotel operating systems, Internet and Meeting Matrix.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work.
• Any education, training or experience that provides the required knowledge, skills and abilities.
• Non-gaming Certification

ADDITIONAL REQUIREMENTS

• Due to the cyclical nature of the hospitality industry, someone in this role may be required to work varying schedules to reflect the business needs of the hotel and client.

About Us

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89717
• Job Category Food and Beverage & Culinary