Catering Client Experience Lead

Tatte Bakery & Café; Cambridge (MA); On-site; USD 42,000 - 48,000; Part time

Benefits offered by this job

401(k) with company match

Paid sick time

Flexible schedules

Meal discount

Beverages per shift

Mental health support

Employee Assistance Program

Job summary

Tatte Bakery & Cafe in Cambridge, MA is hiring a part-time Catering Client Specialist to manage off-premise catering orders, support clients with menu planning, and ensure on-time delivery and set-up according to SOPs.

You will act as a brand ambassador, delivering exceptional service, coordinating with drivers and third-party services, and helping grow our catering business with attention to presentation and accuracy.

Qualifications

• Experience in catering or hospitality.
• Excellent customer service and communication.
• Familiarity with catering software and POS.
• Ability to lift objects weighing up to 50 pounds.

Responsibilities

• Handle callbacks and email follow-ups with existing customers after every order to exceed client expectations and grow our catering business.
• Assist clients in menu planning, coordinating food, beverage, delivery instructions, and other services.
• Lead prep and production of all catering orders including food, beverage, and packaging; ensure orders are prepared to recipe specifications and staged for on-time pick-up or delivery.
• Work with and utilize third-party services to ensure timely off-premise delivery and on-site pick-up; schedule internal delivery drivers; re-verify orders for accuracy.
• Perform other duties as assigned.

Skills

Customer service

Catering coordination

Menu knowledge

Communication

Food safety

Teamwork

Growth mindset

Fast-paced environment

Multitasking

Tools

Toast POS

Excel

Word

Outlook

Job description

Tatte Bakery & Cafe in Cambridge, MA is hiring a part-time Catering Client Specialist to manage off-premise catering orders, support clients with menu planning, and ensure on-time delivery and set-up according to SOPs.

You will act as a brand ambassador, delivering exceptional service, coordinating with drivers and third-party services, and helping grow our catering business with attention to presentation and accuracy.