Catering Client Specialist - Cambridge

Tatte Bakery & Café; Cambridge (MA); On-site; USD 42,000 - 48,000; Part time

Benefits offered by this job

401(k) with company match

Paid sick time

Flexible schedules

Meal discount

Beverages per shift

Mental health support

Employee Assistance Program

Job summary

Tatte Bakery & Cafe in Cambridge, MA is hiring a part-time Catering Client Specialist to manage off-premise catering orders, support clients with menu planning, and ensure on-time delivery and set-up according to SOPs.

You will act as a brand ambassador, delivering exceptional service, coordinating with drivers and third-party services, and helping grow our catering business with attention to presentation and accuracy.

Qualifications

• Experience in catering or hospitality.
• Excellent customer service and communication.
• Familiarity with catering software and POS.
• Ability to lift objects weighing up to 50 pounds.

Responsibilities

• Handle callbacks and email follow-ups with existing customers after every order to exceed client expectations and grow our catering business.
• Assist clients in menu planning, coordinating food, beverage, delivery instructions, and other services.
• Lead prep and production of all catering orders including food, beverage, and packaging; ensure orders are prepared to recipe specifications and staged for on-time pick-up or delivery.
• Work with and utilize third-party services to ensure timely off-premise delivery and on-site pick-up; schedule internal delivery drivers; re-verify orders for accuracy.
• Perform other duties as assigned.

Skills

Customer service

Catering coordination

Menu knowledge

Communication

Food safety

Teamwork

Growth mindset

Fast-paced environment

Multitasking

Tools

Toast POS

Excel

Word

Outlook

Job description

The Catering Client Specialist understands, embraces, and embodies our mission to Inspire, Care For, and Nurture Life, Every Day in all dealings with others, and brings our mission to life by maintaining our catering systems and executing all catering orders according to our standard operating procedures. They are a positive, organized, and customer-service-oriented team member looking for an opportunity to grow with a fast-growing catering business. The Catering Client Specialist is a brand ambassador and demonstrates that in all that they do. This is a part-time position. Typically, the Catering Client Specialist will be scheduled to work from early morning to mid-afternoon.

Key Responsibilities

Customer Service

• Complete callbacks and/or email follow-ups with existing customers after every order with the objective of exceeding client expectations and contributing to the continued growth of our catering business
• Assist clients in menu planning, coordinating food, beverage, delivery instructions, and other services that may be requested

Order Preparation

• Lead and actively participate in the prep and production of all catering orders and the items within those orders, including food, beverage, and packaging
• Ensure all orders are prepared accurately to recipe specifications and staged for on-time pick-up or delivery

Delivery Coordination

• Work with and utilize third-party services and systems as necessary to ensure timely off-premise delivery and onsite pick-up of food orders to/by catering clients
• Schedule all internal delivery drivers
• Re-verify that all orders are accurate prior to being dispatched for delivery or pick-up using our systems and processes
• Perform other duties as assigned

Qualifications & Experience

• Demonstrates consistent and excellent customer service
• Ability to adhere to catering team standards
• Extensive menu knowledge
• Excellent verbal and written communication skills with clients and management
• Ability to use Toast POS system
• Basic computer skills, including Word, Outlook, and Excel
• Ability to demonstrate food and equipment safety adherence
• Commitment to maintaining presentation at the highest standards
• Strong team-building skills
• Desire to grow the off-premise catering business at Tatte

Essential Functions / Working Conditions

• Ability to lift objects weighing up to 50 pounds
• Ability to lift objects weighing up to 30 pounds for distances up to 25 feet
• Ability to work early morning through mid-afternoon shifts based on business needs

Our Benefits & Perks

• Competitive Pay: $20.00–$23.00+/hour, depending on experience
• 401(k) with company match
• Paid sick time
• Flexible schedules with no late nights
• 50% meal discount and 2 complimentary beverages per shift
• Free mental health support
• Free Employee Assistance Program (EAP)
• An inclusive community that offers potential for growth

Learn more about us at tattebakery.com

Join us on our journey to create something special!

Please note that Tatte is an E-Verify employer.