Catering Associate

SSA Group; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Catering Associate at a renowned cultural attraction. This role involves providing exceptional guest service, overseeing catering quality, and ensuring smooth event execution. With a focus on sustainability and inclusivity, you will be part of a team dedicated to enhancing visitor experiences. If you thrive in dynamic environments and enjoy working with diverse teams, this opportunity is perfect for you. Embrace a culture of innovation and community engagement while making a meaningful impact at the Pittsburgh Zoo & Aquarium.

Benefits

Employee Assistance Program

Tuition Discount

Meal Plan & Employee Discounts

Get Paid Early

Qualifications

• Strong interpersonal and communication skills are essential.
• Flexibility in a fast-paced environment is necessary.

Responsibilities

• Ensure memorable experiences through excellent guest service.
• Oversee product quality and inventory for catered events.
• Support event setup, execution, and cleanup tasks.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Flexibility

Education

Any Education Background

Tools

Catering Equipment

Job description

Pittsburgh Zoo & Aquarium, Pittsburgh, Pennsylvania, United States of America

Job Description

Posted Wednesday, February 5, 2025 at 5:00 AM | Expires Thursday, March 6, 2025 at 4:59 AM

SSA Group at Pittsburgh Zoo & Aquarium is looking for a talented Catering Associate to join our team!

Catering Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Position Title: Catering Associate

Reports to: Catering Supervisor(s) and Catering Operations Manager

Responsibilities

1. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
2. Oversee quality, product levels, and inventory of product.
3. Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.
4. Meet expectations of proper setup, execution, breakdown, and cleanup of each catered event.
5. Execute back of the house, front of the house and side work duties for overall productivity of banquet events as assigned.
6. Ability to express knowledge of menus, food presentation, and food service techniques with guest service in mind.
7. Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
8. Support placement, movement, and storage of rental orders, buffet cards, and catering items.
9. Support Catering Supervisor(s) and Catering Operations Manager with problems during events and provide creative solutions.
10. Maintain a friendly and approachable attitude towards the client, guests, and staff.
11. Communicate clearly and openly with leaders for overall success.
12. Display a sense of urgency at all times.
13. Uphold a professional appearance and mannerism.
14. Maintain a clean, safe, and organized work environment.
15. Perform other tasks as deemed necessary.
16. Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

1. Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, and HQ personnel.
2. Excellent problem-solving/decision-making skills combined with the ability to be organized.
3. Demonstrates the ability to remain flexible in a fast-paced environment.
4. Operate all equipment necessary to perform job duties.
5. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above; accommodation upon request, please communicate directly with hiring manager.
6. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

IDEA + Belonging

1. Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
2. Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
3. Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
4. Engages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Previous Experience

Catering and/or event industry experience a plus. All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

1. Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
2. Employee Assistance Program.
3. Get Paid Early.
4. Tuition Discount through Partnership College.
5. Meal Plan & employee Discounts.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ('Notice').

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the 'Fair Chance Ordinance - Know Your Rights' document for more information. By submitting your job application, you agree you have reviewed the 'Fair Chance Ordinance - Know Your Rights' document.

Pittsburgh Zoo & Aquarium, Pittsburgh, Pennsylvania, United States of America