Catering Lead Assistant

Flynn Panera; Greensburg (Westmoreland County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and growing franchise that values leadership and customer service. As a Team Manager, you will oversee daily operations, inspire your team, and ensure an exceptional dining experience for guests. This role offers a unique opportunity to work in a supportive environment without late nights. If you are passionate about the restaurant industry and eager to lead a team to success, this is the perfect opportunity for you. Enjoy competitive wages, meal discounts, and a chance to grow within a thriving organization that prioritizes employee well-being and development.

Benefits

Competitive wages

Meal Discounts

401(k) with company match

Paid Vacation

Qualifications

• At least 1-2 years of experience in hospitality management.
• Strong leadership skills and a proven track record in customer service.

Responsibilities

• Lead and inspire a team of up to 75 staff members.
• Ensure high standards of cleanliness, safety, and customer satisfaction.

Skills

Leadership

Customer Service

Time Management

Organizational Skills

Ability to Work Under Pressure

Education

1-2 years of Hospitality Experience

Food Management Certifications

Job description

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes. Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators.

Flynn Panera is a franchisee of Panera Bread. Flynn Panera is built on a decentralized business model, which means that each geographic area is led by a Market Leader. Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their café. Aiding the management of the Cafe are Assistant Managers, who are responsible for running their departments and who help with every-day management responsibilities. Rounding out the cafe leadership are Team Managers.

We strive to hire only the best, starting with our leadership. Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group.

Position Description

Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries. We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages.

No Fryers and No Late Nights. We're known for our artisan breads, quality soups, salads and sandwiches which results in a grease and alcohol-free environment for our associates. As a manager, this means no late nights, but we do hope you're a morning person.

Managers at our growing cafes supervise up to 75 staff members to ensure a top-quality service experience for our guests.

As a Team Manager at Panera Bread, you would be responsible for providing outstanding leadership to your team.

You should be passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience.

Our managers must maintain high standards of restaurant cleanliness, sanitation, food quality and safety, and facility management. At Panera Bread, warmth is our business. It's what we do best. We look for like-minded individuals who are ready to surround themselves with fresh food and great people.

We are looking for experienced restaurant professionals with a steady, stable employment track record, attention to detail, and outstanding interpersonal skills. This is an outstanding opportunity to join a rapidly growing concept.

Essential Duties and Responsibilities

Restaurant management combines strategic planning, shift organization and day-to-day management activities. At Panera Bread, restaurant management is fast paced, highly demanding and very rewarding.

Typical work activities for a Team Manager

1. Serve as a role-model and lead the team.
2. Ensure that team members are providing great customer service.
3. Taking ownership for the business performance of the restaurant.
4. Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures.
5. Run quality opening, mid and closing shifts ensuring a consistent positive customer experience.
6. Coordinating the entire operation of the restaurant during scheduled shifts.
7. Greeting customers and doing table visits to ensure customer satisfaction.
8. Recruiting, training and motivating staff.
9. Assist the specialist within the bakery-cafe, ensuring team members are properly trained and fully competent in all aspects of food service and customer support.
10. Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices.
11. Exhibits a professional image. Promotes and embodies our Values and Beliefs as outlined on the Premier Card.

Education and Experience

1. At least 1-2 years Hospitality experience.
2. Food Management Certifications also a plus.
3. Must have the "Run it Like you Own It Mentality".
4. Excellent organization, customer service and time management skills.
5. Proven track record for leadership.
6. Passion, energy and a positive attitude.
7. Work well under pressure and be able to work with a diverse group of people.
8. Have a valid driver's license and reliable transportation.

Perks for our employees

1. Competitive wages
2. Meal Discounts
3. 401(k) with company match
4. Paid Vacation

Physical Standards

Must be able to stand and exert well-paced mobility for up to ten (10) hours in length.

Must have the ability to safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight.

Must be able to read and write to facilitate communication.

Must possess finger and hand dexterity for using small tools and equipment.

The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs. Flynn Panera reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time.

Why Work for Flynn Panera?

Flynn Panera is a growing franchise within Flynn Group that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to their fullest potential within a culture you won't want to quit!

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!