Catering and Conference Services Manager

The Crescent Hotels Group; Bloomfield Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Crescent Hotels Group in Michigan seeks an experienced Event Manager to plan and execute group meetings, conferences, weddings, and social events with a focus on luxury service.

You will manage Delphi-based group information, coordinate with hotel departments, and upsell event services to maximize revenue while delivering exceptional guest experiences.

Qualifications

• Highly organized and proactive
• Detail-oriented with ability to manage multiple events
• Strong communication and collaborative skills
• Experience with Delphi and hotel catering/conference services
• Hospitality experience is essential

Responsibilities

• Manage planning and execution of group meetings, conferences, weddings, and social events from pre-con to post-event
• Maintain accurate group information in Delphi, including event details, agendas, room setups, menus, timelines, and special requests
• Conduct client planning meetings, pre-convention meetings, and site tours
• Serve as the primary point of contact for clients throughout the planning process and event
• Communicate event details with hotel departments to ensure preparedness
• Create and distribute detailed event information, including BEOs and resumes
• Identify opportunities to upsell food & beverage, AV, linens, and other services to maximize revenue
• Anticipate client needs and resolve issues quickly and professionally
• Be present during select events, including evenings and weekends
• Conduct post-event follow-up and gather feedback to strengthen relationships
• Work with accounting to ensure deposits are collected and revenue is secured
• Deliver high level luxury customer service representing The Crescent Hotels Group

Skills

Delphi

Event planning

Client coordination

Upselling

Job description

Description

Key Responsibilities

• Manage the planning and execution of group meetings, conferences, weddings, and social events from pre-con to post-event.
• Maintain accurate and detailed group information in Delphi, including event details, agendas, room setups, menus, timelines, and special requests. Delphi experience is required.
• Conduct client planning meetings, pre-convention meetings, and site tours.
• Serve as the primary point of contact for clients throughout the planning process and event.
• Communicate event details and changes clearly with Banquets, Culinary, Front Desk, Housekeeping, Engineering, Sales, and other hotel departments to ensure everyone is fully prepared.
• Create and distribute detailed event information, including BEOs and Resumes, conducting weekly meetings.
• Identify opportunities to upsell food & beverage, AV, linens, enhancements, and other event services to maximize revenue and elevate the guest experience.
• Proactively anticipate client needs and resolve issues quickly and professionally.
• Be present during select events, which may include evening and weekend responsibilities, to ensure flawless execution and client satisfaction.
• Conduct post-event follow-up and gather feedback to strengthen client relationships and encourage repeat business.
• Work closely with the accounting team and client, ensuring all deposits are taken on time, and revenue is collected prior to the event date.
• Deliver a consistently high level of personalized, luxury customer service while representing The Kingsley Hotel professionally.

Ideal Candidate

The ideal candidate is highly organized, proactive, detail-oriented, and comfortable managing multiple events and priorities simultaneously. Strong communication skills, a collaborative approach, hospitality experience, and the ability to anticipate needs and solve problems in real time are essential. Experience with Delphi and hotel catering/conference services is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts