Catering and Conference Services Manager

Crescent Hotels & Resorts; Bloomfield Hills (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Kingsley Hotel, operated by Crescent Hotels & Resorts, seeks an experienced events manager to plan and execute group meetings, weddings, and social events from start to finish.

The role requires Delphi proficiency, strong organizational skills, and the ability to coordinate with multiple hotel departments to deliver exceptional guest experiences. Evening and weekend availability may be required.

Qualifications

• Proven ability to manage multiple events from pre-con to post-event.
• Experience with Delphi and hotel catering/conference services.
• Excellent communication and problem-solving skills.

Responsibilities

• Plan and execute group meetings, conferences, weddings, and social events from start to finish.
• Maintain group information in Delphi, including event details, agendas, room setups, and timelines.
• Conduct client planning meetings and site tours.
• Coordinate with hotel departments to ensure flawless event delivery.
• Upsell food & beverage, AV, linens, and other services to maximize revenue.
• Be present at select events to ensure guest satisfaction.

Skills

Highly organized

Proactive

Detail-oriented

Strong communication

Tools

Delphi

Job description

Description

Key Responsibilities:

• Manage the planning and execution of group meetings, conferences, weddings, and social events from pre-con to post-event.
• Maintain accurate and detailed group information in Delphi, including event details, agendas, room setups, menus, timelines, and special requests. Delphi experience is required.
• Conduct client planning meetings, pre-convention meetings, and site tours.
• Serve as the primary point of contact for clients throughout the planning process and event.
• Communicate event details and changes clearly with Banquets, Culinary, Front Desk, Housekeeping, Engineering, Sales, and other hotel departments to ensure everyone is fully prepared.
• Create and distribute detailed event information, including BEOs and Resumes, conducting weekly meetings.
• Identify opportunities to upsell food & beverage, AV, linens, enhancements, and other event services to maximize revenue and elevate the guest experience.
• Proactively anticipate client needs and resolve issues quickly and professionally.
• Be present during select events, which may include evening and weekend responsibilities, to ensure flawless execution and client satisfaction.
• Conduct post-event follow-up and gather feedback to strengthen client relationships and encourage repeat business.
• Work closely with the accounting team and client, ensuring all deposits are taken on time, and revenue is collected prior to the event date.
• Deliver a consistently high level of personalized, luxury customer service while representing The Kingsley Hotel professionally.

Ideal Candidate:

The ideal candidate is highly organized, proactive, detail-oriented, and comfortable managing multiple events and priorities simultaneously. Strong communication skills, a collaborative approach, hospitality experience, and the ability to anticipate needs and solve problems in real time are essential. Experience with Delphi and hotel catering/conference services is required.

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