Manager, Catering and Conference Services

The Kingsley Bloomfield Hills; Detroit (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

The Kingsley Bloomfield Hills is seeking a detail-oriented Catering & Conference Services professional to oversee group events from contract turnover through arrival, delivering a seamless, high-end guest experience. This role serves as the primary liaison between clients and hotel operations, ensuring every detail is communicated accurately and each event delivers a seamless guest experience.

You will serve as the primary liaison between clients and hotel operations, coordinating with Banquets,

Qualifications

• Experience with Delphi and hotel catering/conference services.
• Excellent communication and problem-solving skills in a fast-paced hospitality environment.
• Ability to manage multiple events from pre-con to post-event.

Responsibilities

• Manage the planning and execution of group meetings, conferences, weddings, and social events from pre-con to post-event.
• Maintain accurate and detailed group information in Delphi, including event details, agendas, room setups, menus, timelines, and special requests.
• Conduct client planning meetings, pre-convention meetings, and site tours.
• Serve as the primary point of contact for clients throughout the planning process and event.
• Communicate event details and changes clearly with Banquets, Culinary, Front Desk, Housekeeping, Engineering, Sales, and other hotel departments to ensure everyone is fully prepared.
• Create and distribute detailed event information, including BEOs and Resumes, conducting weekly meetings.
• Identify opportunities to upsell food & beverage, AV, linens, enhancements, and other event services to maximize revenue and elevate the guest experience.
• Proactively anticipate client needs and resolve issues quickly and professionally.
• Be present during select events, which may include evening and weekend responsibilities, to ensure flawless execution and client satisfaction.
• Conduct post-event follow-up and gather feedback to strengthen client relationships and encourage repeat business.
• Work closely with the accounting team and client, ensuring all deposits are taken on time, and revenue is collected prior to the event date.
• Deliver a consistently high level of personalized, luxury customer service while representing The Kingsley Hotel professionally.

Job description

The Kingsley Hotel in Bloomfield Hills, Michigan is seeking a detail-oriented and highly organized Catering & Conference Services professional to oversee the successful execution of group events from contract turnover through arrival. This position serves as the primary liaison between the client and hotel operations, ensuring every detail is communicated accurately and each event delivers a seamless, high-end guest experience.

Key Responsibilities:

• Manage the planning and execution of group meetings, conferences, weddings, and social events from pre-con to post-event.
• Maintain accurate and detailed group information in Delphi, including event details, agendas, room setups, menus, timelines, and special requests. Delphi experience is required.
• Conduct client planning meetings, pre-convention meetings, and site tours.
• Serve as the primary point of contact for clients throughout the planning process and event.
• Communicate event details and changes clearly with Banquets, Culinary, Front Desk, Housekeeping, Engineering, Sales, and other hotel departments to ensure everyone is fully prepared.
• Create and distribute detailed event information, including BEOs and Resumes, conducting weekly meetings.
• Identify opportunities to upsell food & beverage, AV, linens, enhancements, and other event services to maximize revenue and elevate the guest experience.
• Proactively anticipate client needs and resolve issues quickly and professionally.
• Be present during select events, which may include evening and weekend responsibilities, to ensure flawless execution and client satisfaction.
• Conduct post-event follow-up and gather feedback to strengthen client relationships and encourage repeat business.
• Work closely with the accounting team and client, ensuring all deposits are taken on time, and revenue is collected prior to the event date.
• Deliver a consistently high level of personalized, luxury customer service while representing The Kingsley Hotel professionally.

Ideal Candidate/Qualifications:

The ideal candidate is highly organized, proactive, detail-oriented, and comfortable managing multiple events and priorities simultaneously. Strong communication skills, a collaborative approach, hospitality experience, and the ability to anticipate needs and solve problems in real time are essential. Experience with Delphi and hotel catering/conference services is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.