Catering Account Manager

Rippling; Seattle (WA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Unlimited PTO

Company holidays

Cell phone reimbursement

Free lunch

Career growth opportunities

Job summary

Sifted seeks an energetic Account Manager to serve as the on-site liaison for one of our largest clients in the NYC area. You will launch and manage the entire account, maintain client relationships, lead the front-of-house team, and ensure operations stay within budget with proactive communication and performance updates.

You will collaborate with the Executive Chef and culinary teams, implement best practices, and monitor signage, allergens, and service standards.

Qualifications

• Experience in account management within hospitality or food service.
• Experience opening corporate dining concepts and creating processes.
• Strong interpersonal and communication skills with clients and team members.
• Operational mindset with attention to detail and big-picture thinking.

Responsibilities

• Serve as the sole point of contact for the onsite client and manage long-term relationship.
• Lead and develop the front-of-house team to deliver exceptional service.
• Ensure budgets are adhered to and spending stays within the client account’s limits.
• Coordinate events outside lunch and manage catering orders across departments.
• Prepare regular client reports highlighting performance and opportunities for improvement.

Skills

Account management

Client services

Leadership

Budget management

Communication

Tools

Google Apps

Microsoft Office

Slack

Job description

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of our largest clients in the NYC area.

In this role, you will be responsible for launching and managing the entire account, ensuring a seamless experience across multiple distinctive service lines. Your responsibilities will include building and maintaining a strong client relationship, managing the front-of-house team, keeping spending within budget, and providing regular performance updates to our client.

If you excel at balancing client satisfaction with operational efficiency, and you have a knack for communication and leadership, we’d love to hear from you.

This position requires a reliable vehicle, valid driver's license and auto insurance.

What you'll be doing

• Serve as the sole point of contact for our onsite eatery client, fostering a long-term relationship built on trust and consistent communication
• Implement and enforce best practices to streamline operational processes and maintain high standards of service.
• Ensure the client’s needs and expectations are clearly understood and met through proactive communication and follow-ups
• Lead, train and develop the front-of-house team, ensuring exceptional service delivery that aligns with Sifted’s brand values and the client’s expectations
• Helps ensure that portion sizes are standardized and maintained
• Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience and execute quality analysis and ensure compliance with food safety and sanitation
• Monitor and manage spending to ensure operations remain within the established budget for the client account
• Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement
• Coordinate special events outside of lunch such as breakfasts, afternoon snacks and happy hours and ensure catering orders are distributed and updated clearly for all departments
• Create and post the schedule for hourly FOH personnel
• Assist with management of events equipment, décor, supplies and storage spaces
• Ensure accuracy in signage for menus, ingredients and allergens
• Proven experience in account management, client services, or a similar role, within the hospitality or food service industry
• Experience with opening corporate dining concepts and creating and implementing processes
• Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members
• Is operationally minded: exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously
• Energetic, adaptable, and capable of thriving in a fast-paced environment
• Comfortable with feedback and eager to learn and grow within the role
• Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack
• Compensation : starting at $90-95k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility

This position must maintain ServSafe Food Manager certification

Work environment

This position is based in a client's office / commercial kitchen

Physical requirements

This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time

About Sifted

Jess Legge and Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question: “Could the work lunch be better?”

It’s an expectation these days that work is hard and fast. But lunch doesn’t have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge and Lexow founded Sifted in 2015.

Since then we’ve delivered millions of meals to Fortune 500s and high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That’s when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services + an extensive portfolio of engaging virtual experiences for distributed teams.

We use 7 core truths as the framework of our employee engagement programs and team culture :

• Good food is powerful
• Simple food is the best food
• We support regular people with big ideas
• We make mistakes and evolve
• We seek, listen and implement feedback quickly + enthusiastically
• We are our clients’ biggest fans

Sifted kitchens are zero food waste with all food scraps being composted and all leftovers being donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We believe that as our company grows, so does our responsibility therefore we’re constantly looking for ways to improve sustainability and protect our natural resources.

90,000 - 95,000 USD per year (Stripe (SEA))