Category Specialist (Mandarin)

Chewy, Inc.; Plantation (FL); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Chewy, Inc. is seeking a Mandarin-speaking Category Specialist to join our Category Management team in Plantation, FL.

You will manage vendor tickets, set up promotions, onboard new vendors and SKUs, and help curate assortments for Chewy's onboarding. You will act as the primary contact for vendors, ensuring quality service, meeting SLAs, and collaborating with internal teams to drive category strategy and performance.

Qualifications

• BS/BA degree required or desired.
• 1+ years in e-commerce, buying, account mgmt, product mgmt, category mgmt, operations, analytics, finance or marketing.
• Fluency in Mandarin Chinese is required.
• Strong analytical and problem-solving skills; Excel/SQL helpful.
• Excellent verbal and written communication; self-starter with attention to detail.

Responsibilities

• Resolve vendor tickets in line with SLAs and prioritization.
• Set up and implement promotions per category manager directions.
• Onboard new vendors and SKUs; ensure onboarding SLAs.
• Collaborate cross-functionally with supply chain, finance, catalog, and promotion teams.
• Maintain vendor relationships and ensure high-quality service with partners.
• Analyze category performance and provide insights for improvement.
• Ensure adherence to company policies and procedures.

Skills

Mandarin Chinese

Excel

SQL

Analytics

Communication

Education

BS/BA degree

Tools

Vendor onboarding

Job description

Our Opportunity

Chewy is hiring a Mandarin speaking

Job Description

Chewy is hiring a Mandarin speaking Category Specialist that will support our Category Management team based in Plantation, FL! As the Category Specialists you will support specific categories, managing vendor tickets to resolution, setting up and performing promotions, adding new vendors, adding new SKU's, and new assortments to Chewy's onboarding. The Category Specialist will often be the first point of contact for our vendors so it will be critical to deliver high-quality, thoughtful service to our valued partners. This role is uniquely positioned to directly craft our vendor and customer experiences, ultimately contributing to the Chewy brand!

In this role, you will be responsible for implementing and delivering priorities in an organized manner and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through meaningful interactions. You will exercise your strong interpersonal skills, detailed attention, and the ability to absorb information and experiences quickly. Working well with both internal and external partners, you will thrive in our ambitious but flexible environment where approach-focused ideas and a customer-focused demeanor are highly valued. This is an excellent opportunity to develop your analytical and negotiation skills, as well as an understanding of P&L ownership in a dynamic environment.

What You'll Do

• Resolve vendor tickets on a daily/weekly basis in line with our SLAs
• Set up and implement promotions as per category manager direction
• Ensure new vendors and new SKUs are onboarded according to SLAs; troubleshoot issues and advance as vital
• Work cross-functionally with supply chain, private label, finance, catalog, and promotion teams
• Collaborate with other teams to ensure a cohesive strategy and flawless execution
• Analyze category performance, providing insights and recommendations for continuous improvement
• Maintain strict adherence to company policies and procedures, ensuring compliance and efficiency

What You'll Need

• Completion of a BS/BA degree desired
• 1+ years of experience with a preference in e-commerce, buying, account management, product management, category management, operations, analytics, finance, or marketing
• Fluency in Mandarin Chinese
• Strong analytical abilities and problem-solving skills (Excel, SQL is a plus)
• Excellent verbal and written communication skills
• A self-starter with a bias for action and attention to detail
• Proven time management, data analysis, and interpersonal leadership skills

#Hybrid

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.