Category Specialist — E‑Commerce & Vendor Operations

Chewy; Plantation (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Chewy is seeking a Category Specialist to join our Category Management team at our Plantation, FL headquarters. You will support vendor onboarding, product setup, promotions, and category reporting while collaborating across internal teams to deliver an exceptional customer experience.

You will grow your skills in eCommerce, retail operations, and vendor partnerships, building expertise in your focus area and contributing to operational excellence in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• 1+ years in eCommerce, retail, merchandising, or related fields.
• Strong written and verbal communication with attention to detail.
• Excellent organization and time management.
• Collaborative, cross-functional mindset.
• Strong problem-solving and proactive improvements.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Support vendor onboarding, product setup, assortment updates, category reporting, and promotional execution.
• Serve as a trusted point of contact for vendors by resolving questions and coordinating solutions with internal partners ensuring an exceptional vendor experience.
• Own vendor issues and escalations by tracking progress and ensuring prompt resolution.
• Partner with Merchandising Operations, Supply Chain, Finance, Catalog, and Legal to move work forward and solve operational challenges.
• Maintain accurate documentation, trackers, and reporting to keep projects organized and stakeholders informed.
• Identify opportunities to improve processes, reduce recurring issues, and enhance the vendor experience.
• Build expertise in your category or focus area while developing an understanding of retail strategy, vendor partnerships, operational processes, and customer experience.
• Contribute to our organization’s goals through dependable processes and SLA management.

Skills

Communication skills

Attention to detail

Organization

Problem solving

Cross-functional collaboration

Curiosity

Education

Bachelor's degree preferred

Job description

Chewy is seeking a Category Specialist to join our Category Management team at our Plantation, FL headquarters. You will support vendor onboarding, product setup, promotions, and category reporting while collaborating across internal teams to deliver an exceptional customer experience.

You will grow your skills in eCommerce, retail operations, and vendor partnerships, building expertise in your focus area and contributing to operational excellence in a fast-paced environment.