Category Specialist

Chewy; Boston (MA); On-site; USD 34,440,000 - 52,349,000; Full time

Benefits offered by this job

401(k) plan

Comprehensive benefits

Job summary

Chewy is hiring Specialists for our Category Management team at our headquarters in Plantation, FL. In this role, you will implement and deliver priorities, onboard new vendors and SKUs, and manage promotions in alignment with category strategies to enhance Chewy's vendor and customer experiences.

You will work with cross-functional teams across supply chain, finance, catalog, and promotions, delivering tasks within SLAs while maintaining strong vendor relationships and high-quality service for

Qualifications

• Completion of a BS/BA degree desired.
• 1+ years of experience in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing.
• Strong analytical abilities and problem-solving skills (Excel, SQL is a plus).
• Strong verbal and written communication.
• Self-starter with a bias for action and attention to detail.
• Proven time management, data analysis, and organizational management skills.

Responsibilities

• Resolve vendor tickets on a daily/weekly basis in line with our SLAs
• Set up and implement promotions as per category manager direction
• Ensure new vendors and new SKUs are onboarded according to SLAs; troubleshoot issues and raise concerns when necessary
• Work cross-functionally with supply chain, private label, finance, catalog and promotion teams

Skills

Analytical skills

Problem solving

Excel

SQL

Verbal communication

Written communication

Self-starter

Time management

Education

BS/BA degree

Tools

Excel

SQL

Job description

Our Opportunity

Chewy is hiring Specialists for our Category Management team in our headquarters in Plantation, FL. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for our vendors so it will be critical to deliver high-quality, thoughtful service to our valued partners. This role is uniquely positioned to directly craft our vendor and customer experiences, ultimately contributing to the Chewy brand!

Job Description

Chewy is hiring Specialists for our Category Management team in our headquarters in Plantation, FL. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for our vendors so it will be critical to deliver high-quality, thoughtful service to our valued partners. This role is uniquely positioned to directly craft our vendor and customer experiences, ultimately contributing to the Chewy brand!

In this role, you will be responsible for implementing and delivering priorities in an organized manner and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through meaningful interactions. You will exercise your strong interpersonal skills, detailed attention, and the ability to absorb information and experiences quickly. Working well with both internal and external partners, you will thrive in our ambitious but flexible environment where approach-focused ideas and a customer-focused demeanor are highly valued.

What You'll Do

• Resolve vendor tickets on a daily/weekly basis in line with our SLAs
• Set up and implement promotions as per category manager direction
• Ensure new vendors and new SKUs are onboarded according to SLAs; troubleshoot issues and raise concerns when necessary
• Work cross-functionally with supply chain, private label, finance, catalog and promotion teams

What You'll Need

• Completion of a BS/BA degree desired
• 1+ years of experience with a preference in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing
• Good analytical abilities and problem-solving skills (Excel, SQL is a plus)
• Strong verbal and written communication,
• Self-starter with a bias for action and attention to detail
• Proven time management, data analysis, and organizational management skills

The hourly range for this role is $25.00 - $37.50.

• The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally‑protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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