Category Specialist

Chewy, Inc.; Plantation (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401k

Medical / Rx, Vision, Dental

Life insurance

Disability coverage

Pet adoption reimbursement

Employee assistance program

Discounts including 10% off pet care

Job summary

Chewy, Inc. in Plantation, FL is seeking a Category Specialist to support the Category Management team.

You will manage vendor tickets, set up promotions, onboard new vendors and SKUs, and help onboard new assortments, acting as the primary contact for partners to ensure a high-quality, timely experience for Chewy’s vendors. You will deliver priorities per SLAs, perform routine tasks to support category strategies, and maintain strong vendor relationships with cross-functional teams including

Qualifications

• Completion of a BS/BA degree preferred.
• 1+ years of experience in eCommerce, buying, account management, product/ category management, operations, analytics or marketing.
• Strong analytical and problem-solving abilities; proficiency with Excel and SQL encouraged.

Responsibilities

• Resolve vendor tickets and SLA-based tasks daily/weekly.
• Set up and implement promotions as directed by category manager.
• Onboard new vendors and SKUs; troubleshoot issues and escalate when needed.
• Collaborate cross-functionally with supply chain, finance, catalog and promotion teams.

Skills

Analytical skills

Communication skills

Time management

Self-starter

Attention to detail

Problem-solving

Education

BS/BA degree

Tools

Excel

SQL

Job description

Job Description

Our Opportunity Chewy is hiring Specialists for our Category Management team in our headquarters in Plantation, FL. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for our vendors so it will be critical to deliver high-quality, thoughtful service to our valued partners. This role is uniquely positioned to directly craft our vendor and customer experiences, ultimately contributing to the Chewy brand!

In this role, you will be responsible for implementing and delivering priorities in an organized manner and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through meaningful interactions. You will exercise your strong interpersonal skills, detailed attention, and the ability to absorb information and experiences quickly. Working well with both internal and external partners, you will thrive in our ambitious but flexible environment where approach-focused ideas and a customer-focused demeanor are highly valued.

What You’ll Do

• Resolve vendor tickets on a daily/weekly basis in line with our SLAs
• Set up and implement promotions as per category manager direction
• Ensure new vendors and new SKUs are onboarded according to SLAs; troubleshoot issues and raise concerns when necessary
• Work cross-functionally with supply chain, private label, finance, catalog and promotion teams

What You’ll Need

• Completion of a BS/BA degree desired
• 1+ years of experience with a preference in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing
• Good analytical abilities and problem-solving skills (Excel, SQL is a plus)
• Strong verbal and written communication,
• Self-starter with a bias for action and attention to detail
• Proven time management, data analysis, and organizational management skills

The hourly range for this role is $25.00 - $37.50.

The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.

• medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident.
• parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

• Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO)
• Team members will receive six paid holidays per year
• Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail] .