Catalog Operations Agent

Greenhouse Software, Inc.; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Accelerated Growth Environment

Top Tier Compensation Package

Paid Time Off

Comprehensive Benefits (401k + Health)

Job summary

StubHub is seeking a Catalog Operations team member on our global catalog team within our Event Data Management organization. This role will be responsible for publishing, maintaining, and managing event-level data for StubHub’s event and venue catalogs, collaborating with Product, marketing, and customer service to deliver a world-class ticket catalog.

This full-time position may require weekend and evening hours.

Qualifications

• High School Diploma required.
• Data Entry experience preferred.
• Reliable organizational skills with attention to detail.
• Comfortable with high-volume, metric-based roles.
• Strong reading comprehension and communication skills.

Responsibilities

• Publish and enrich the event catalog with data and metadata.
• Respond quickly to inquiries and requests from top customers.
• Update catalog data and troubleshoot issues as needed.
• Research event details such as date, venue, and ticket types.
• Collaborate with Supply and Product teams to meet service levels.
• Support other functions to deliver a great ticket experience.

Skills

Data Entry

Attention to detail

Reading comprehension

Written and oral communication

Education

High School Diploma

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is seeking a Catalog Operations team member on our global catalog team within our Event Data Management organization. This role will be responsible for publishing, maintaining , and managing event-level data for StubHub’s event & venue map catalogs in accordance with the sports, music, & entertainment landscape. This person will collaborate with our Product, m arketing, customer service, supply, and fulfillment teams to drive a world-class , universal ticketing catalog.

This Full-Time position may require weekend, holiday, daytime, and/or evening hours.

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

After completion of training the scheduled hours for this role will be 12:00pm - 8:30pm, Tues - Sat or Sun - Thurs

What You’ll Do:

• Enhance and enrich our event catalog by adding events directly into the catalog and maintaining all data associated with the catalog.
• Manage a queue of work by responding quickly to all inquiries, reports, and requests being made by top customers.
• Handle requests for site changes in addition to updating the catalog data when necessary – fix and troubleshoot issues that arise.
• Perform detailed research to understand how events are set up including date, time, venues, ticket types, who is performing, venue map layouts, and other pertinent information.
• Partner with our Supply and Product teams to meet service levels, enhance tools, and increase speed and efficiency.
• Look for opportunities to improve internal processes that support both buyers and sellers.
• Support other functions where necessary to deliver a great ticket buying and selling experience.
• Additional duties as assigned

What You’ve Done:

• High School Diploma required
• Data Entry experience preferred
• Reliable organizational skills combined with an attention to detail
• Comfortable working in a high volume & metric-based roll
• Strong reading comprehension, written and oral communication skills required
• Flexibility and ability to work in a fast-paced changing environment

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Base Range

$22 - $22 USD

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

For California Residents: California Job Applicant Privacy Notice found here

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.