CAT Customer Service Representative

SNI Technology; Montgomery (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking Customer Service Representatives for CAT FNOL support during the hurricane season. This remote role involves assisting individuals affected by natural disasters, guiding them through the claims process with empathy and professionalism. Ideal candidates will have strong communication skills and a calm demeanor during high-stress situations. Full training is provided, and flexibility is essential as this is a project-based role activated on short notice.

Qualifications

• Previous experience in customer service or call center environment preferred.
• Ability to stay calm and helpful during high-stress interactions.

Responsibilities

• Answer inbound calls from policyholders impacted by hurricanes.
• Provide clear, empathetic guidance on the claims process.
• Accurately document all customer information and reported losses.

Skills

Communication

Active Listening

Attention to Detail

Job description

Customer Service Representative - CAT FNOL (Contract, Remote)

Location : Remote

Pay : $20 / hr

Type : Contract - On-Call During Hurricane Season

SNI Companies is hiring Customer Service Representatives for CAT First Notice of Loss (FNOL) support for the upcoming hurricane season. In this fully remote role, you'll be the first line of communication for individuals affected by natural disasters, helping them report property losses and navigate the initial claims process.

Responsibilities :

• Answer inbound calls from policyholders impacted by hurricanes and other catastrophes
• Provide clear, empathetic guidance on the claims process
• Accurately document all customer information and reported losses
• Maintain professionalism and patience with distressed callers
• Follow provided scripts and training to ensure consistency and compliance

Qualifications :

• Previous experience in customer service or call center environment (preferred)
• Strong verbal communication and active listening skills
• Strong attention to detail and accurate documentation habits
• Ability to stay calm and helpful during high-stress interactions
• Must have a reliable internet connection, a Windows 10 (or newer) computer, and a functioning headset

Additional Info :

• No insurance license required - full training provided
• This is a project-based role activated on short notice during hurricane season
• Be ready to respond quickly and work flexible hours when disasters strike

Apply today to join our pool of responders and make a difference when people need it most!

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