Sr. Adjuster

Sedgwick Claims Management Services Inc.; Virginia; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Sedgwick is seeking an experienced Sr. Adjuster to investigate and adjust property and casualty claims, residential and commercial, with minimal supervision. You will inspect claims, determine coverage, and prepare cost estimates, while negotiating settlements and managing subrogation as needed.

The role requires strong communication, customer service, and detail orientation, with ability to travel as required and collaborate with clients for ongoing referrals.

Qualifications

• Bachelor's degree from an accredited college; IIA-AIC designation required; state adjuster license required.
• Two years' related experience or equivalent combination of education and experience.
• Strong oral and written communication, including presentation skills; PC literate; strong customer service and organizational skills.

Responsibilities

• Inspects claims and contacts involved parties in a timely manner.
• Investigates circumstances of claims for coverage determination, cause, and damages/reserves.
• Examines policies and records to determine insurance coverage.
• Prepares estimates for cost of repair or replacement.
• Conducts interviews with claimants and witnesses regarding claims.
• Negotiate and settle both first- and third-party claims.
• Addresses salvage and subrogation as required by the client.
• Maintains client relationships to assure repeated business referrals.

Skills

Strong communication

Time management

Attention to detail

Customer service

Interpersonal skills

Teamwork

Education

Bachelor's degree

IIA-AIC designation

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Sr. Adjuster

PRIMARY PURPOSE: To investigate and adjust property and casualty claims, both residential and commercial, with little to no supervision.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Inspects claims and contacts involved parties in a timely manner.
• Investigates circumstances of claim(s) as required for coverage determination, cause, and compensable damages/reserves.
• Examines insurance policies and other records to determine insurance coverage.
• Prepares estimates for cost of repair and/or replacement.
• Conducts interviews with claimant and witnesses regarding submitted claim(s).
• Negotiates and settles both 1st and 3rd party claims.
• Addresses salvage and subrogation as required by the client.
• Maintains client relationships to assure repeated business referrals.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing Bachelor's degree from an accredited college or university preferred. IIA-AIC designation required. Appropriate state adjuster license is required.

Experience Two (2) years of related experience or equivalent combination of education and experience required.

Skills & Knowledge Strong oral and written communication, including presentation skills PC literate, including Microsoft Office products Demonstrated commitment to timely reporting Strong customer service skills Strong interpersonal skills Attention to detail and accuracy Good time management and organizational skills Ability to work independently or in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Must be able to stand and/or walk for long periods of time. Must be able to kneel, squat or bend. Must be able to work outdoors in hot and/or cold weather conditions. Have the ability to climb, crawl, stoop, kneel, reaching/working overhead Be able to lift/carry up to 50 pounds Be able to push/pull up to 100 pounds Be able to drive up to 4 hours per day. Must have continual use of manual dexterity. Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com