Contents Adjuster

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is hiring an Adjuster to handle losses and claims for property and casualty insurers. You will examine policies, interview claimants and witnesses, inspect property damage, and estimate repairs or compensation.

You’ll prepare reports, negotiate settlements, and may support litigation when needed. The role requires a state adjuster license, a Bachelor's degree preferred, and a commitment to timely reporting and superior customer service.

Qualifications

• Bachelor's degree preferred.
• IIA-AIC designation within 12–18 months.
• Appropriate state adjuster license is required.
• Strong oral and written communication, including presentation skills.
• PC literate with Microsoft Office products.
• Demonstrated commitment to timely reporting.
• Strong customer service skills.
• Strong interpersonal skills.
• Attention to detail and accuracy.
• Good time management and organizational skills.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.

Responsibilities

• Examine insurance policies and records to determine coverage.
• Interview claimant and witnesses regarding the claim.
• Inspect property damage to determine liability and investigation methods.
• Estimate cost of repair, replacement, or compensation.
• Prepare findings and negotiate settlement with claimant.
• Recommend litigation by the legal department when settlement cannot be reached.
• Attend litigation hearings.
• Revise case reserves in files to cover probable costs.
• Assist in preparing loss experience reports to inform profitability and rates.

Skills

Oral and written communication

Presentation skills

PC literacy / Microsoft Office

Customer service

Interpersonal skills

Attention to detail

Time management

Teamwork / independent work

Performance competencies

Education

Bachelor's degree preferred

IIA-AIC designation within 12–18 months

State adjuster license required

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Contents Adjuster

PRIMARY PURPOSE

To handle losses and claims for property and casualty insurers.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Examines insurance policies and other records to determine insurance coverage.
• Interviews, telephones, and/or corresponds with claimant and witnesses regarding claim.
• Consults police and hospital records and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.
• Estimates cost of repair, replacement, or compensation.
• Prepares report of findings and negotiates settlement with claimant.
• Recommends litigation by legal department when settlement cannot be negotiated.
• Attends litigation hearings.
• Revises case reserves in assigned claims files to cover probable costs.
• Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

• Education & Licensing Bachelor's degree from an accredited college or university preferred.
• Obtain IIA-AIC designation within 12 to 18 months.
• Appropriate state adjuster license is required.
• Experience None.
• Skills & Knowledge Strong oral and written communication, including presentation skills PC literate, including Microsoft Office products Demonstrated commitment to timely reporting Strong customer service skills Strong interpersonal skills Attention to detail and accuracy Good time management and organizational skills Ability to work independently or in a team environment Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

• Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical

• Must be able to stand and/or walk for long periods of time.
• Must be able to kneel, squat or bend.
• Must be able to work outdoors in hot and/or cold weather conditions.
• Have the ability to climb, crawl, stoop, kneel, reaching/working overhead.
• Be able to lift/carry up to 50 pounds.
• Be able to push/pull up to 100 pounds.
• Be able to drive up to 4 hours per day.
• Must have continual use of manual dexterity.

Auditory/Visual

• Hearing, vision and talking.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com