Casualty Claims Supervisor — Remote & Career Growth

Trexis Insurance; Franklin (TN); Hybride; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Annual performance bonus

Health, dental, vision, life insurance

401(k) plan

Paid time off

Disability insurance

Flexible work from home

Travel opportunities

Résumé du poste

Trexis Insurance seeks a Casualty Supervisor to lead the adjusting unit, supervise staff, audit work, and drive timely claim resolution. You will interview, hire and train new personnel, conduct performance reviews, and ensure customer satisfaction while handling escalation calls.

The role may require overnight travel to meet remote staff and offers flexible work-from-home options, plus a comprehensive benefits package including health and retirement plans.

Qualifications

• College degree is preferred, however, a candidate with over 5 years Personal Lines Auto adjusting experience and previous supervisory experience will be considered.
• Minimum of 5 years Personal Lines adjusting experience including handling large loss OR litigation claims with strong adjusting and negotiation skills.
• General office skills including faxing, copying and filing. Proficient in typing.
• Good oral and written communication skills including the ability to deal with all levels of people.
• Above average research skills, ability to gather data and present ideas at a level commensurate with the intended audience.

Responsabilités

• Supervise adjusting staff, control workflows of unit Audit work product
• Conduct performance review/evaluations of unit staff
• Interview, hire and train new personnel
• Responsible for all performance in the unit including adjusters reporting through a Team Leader within the unit.
• Ensure timely handling and closure of the Unit’s claims by ensuring the adjusters make contacts, investigate and resolve their claims correctly and quickly.
• Responsible for maximizing customer satisfaction. To achieve this, they are expected to handle complaint calls in a timely manner each day which and minimize all Insurance Department inquiries and complaints which requires an ability to work independently with little hands-on supervision.

Description du poste

Trexis Insurance seeks a Casualty Supervisor to lead the adjusting unit, supervise staff, audit work, and drive timely claim resolution. You will interview, hire and train new personnel, conduct performance reviews, and ensure customer satisfaction while handling escalation calls.

The role may require overnight travel to meet remote staff and offers flexible work-from-home options, plus a comprehensive benefits package including health and retirement plans.