Auto PIP - Assoc Consultant Casualty Claims

The Hanover Insurance Group; Chicago (IL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K with company match

PTO

Company paid holidays

Flexible work arrangements

On-site medical/wellness center (Worc/

Job summary

The Hanover Insurance Group is seeking an Associate Consultant Casualty Claims to join our Claims team in a hybrid role with two days in the office. This entry-level position handles low complexity no-fault and medical payment claims under supervision, developing foundational claims handling skills and customer service.

Ideal candidates have an associate degree (bachelor’s preferred) and 1–3 years in medical or criminal justice fields.

Qualifications

• Associate degree required; bachelor’s degree preferred or combination of education and experience.
• 1–3 years of work experience, ideally in the medical or criminal justice field. Legal document familiarity is a plus.
• Navigates complex discussions with internal and external groups to reach a mutually beneficial outcome.
• Learning basic management concepts for indemnity, medical, and litigation/resolution practices.

Responsibilities

• Verify coverage using established procedures and guidelines.
• Manage routine claims to resolution with oversight.
• Collect and review necessary documentation and information from claimants and other sources.
• Conduct straightforward investigations for simple claims; escalate complex cases as needed.
• May assist in estimating damages and identifying red flag indicators such as potential fraud.
• Communicate with claimants to gather information and provide status updates.

Skills

Communication

Medical terminology

Regulatory knowledge

Case management

Education

Associate degree

Bachelor's degree preferred

Tools

Claims software

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims team is currently seeking an Associate Consultant Casualty Claims.

This is a full-time, non-exempt role with a hybrid work schedule (two days in the office) in one of our Hanover offices:

• Worcester, MA
• Howell, MI
• Southfield, MI
• Grand Rapids, MI
• Richmond, VA
• Itasca, IL

POSITION OVERVIEW:

The Assoc Consultant Casualty Claims is an entry-level role responsible for managing low complexity, no-fault and/or medical payment claims involving basic medical treatment and wage loss, if applicable. Duties include verifying coverage, evaluating medical bills and other no-fault or medical payment benefits for payment, and communicating with claimants, third parties and providers. Works under guidance to develop understanding of state-specific no-fault and medical payment regulations and claim handling practices. Under close supervision, the consultant learns the fundamentals of claims handling, documentation, and customer service.

IN THIS ROLE, YOU WILL:

• Verify coverage using established procedures and guidelines.
• Manage routine claims to resolution with oversight.
• Collect and review necessary documentation and information from claimants and other sources.
• Conduct straightforward investigations for simple claims; elevate complex cases to experienced claim handlers.
• May assist in estimating damages and identifying red flag indicators such as potential fraud.
• Conduct recorded interviews as part of the claim’s investigation process.
• Accurately enter initial claim information into the claims management system.
• Verify completeness and accuracy of submitted documentation and claim details.
• Process a high volume of routine intake claims following standard procedures.
• Conduct regular reviews of claim files and document summaries to ensure accuracy and compliance.
• Apply tools and technology appropriately to improve efficiency and optimize data management.
• Ensure records are maintained in accordance with company policies and regulatory requirements, including proper ingestion and labeling of data.
• Communicate with claimants to gather initial information, confirm coverage, liability, and damages, and provide status updates.
• Draft and send standard correspondence and emails with support, ensuring clarity, professionalism, and proper documentation.
• Adhere to claimant’s preferred communication methods (e.g., email, text, phone).
• Provide empathetic and clear explanations of the claims process and expectations.
• Accurately represent policyholder and third-party claimant information in all communications and documentation.
• Work collaboratively with team members to gather information and complete basic claim tasks.
• Participate in team meetings and contribute to discussions regarding claim status and issues.
• Assist with shared tasks and support colleagues as needed, including coordination with internal and external stakeholders (e.g., APD, Subro, PIP claim handlers, appraisers, Special Investigations Unit).
• Attend company and industry training to build knowledge of claims handling procedures and policies.
• Complete onboarding and training modules, assessments, and checkpoints as directed.
• Apply learned skills under supervision and seek clarification when needed.
• Begin developing foundational skills in time and desk management (e.g., managing diary, email, phone).
• Understand and follow company protocols for protecting Personally Identifiable Information (PII).

WHAT YOU NEED TO APPLY:

• Associate degree required; bachelor’s degree preferred or combination of education and experience.
• 1-3 years of work experience, ideally in the medical or criminal justice field. Legal document familiarity is a plus.
• Navigates complex discussions with internal and external groups to reach a mutually beneficial outcome.
• Learning basic management concepts for indemnity, medical, and litigation/resolution practices.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents:

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.