Casualty Claims Apprentice: Hands-On Path to Resolution

Liberty Mutual Insurance; Chandler (AZ); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Licensing support

Tuition reimbursement

Paid apprenticeship

Benefits eligibility

Job summary

Liberty Mutual Insurance in Chandler, AZ offers a Claims Apprenticeship designed to prepare you for a casualty claims career. Over 6–12 months, you’ll complete a milestone-driven program with classroom training, on-the-job assignments, mentoring, and real claim work.

Successful completion leads to a Claims Resolution Specialist role or other claims opportunities. The program includes paid apprenticeship with benefits eligibility, licensing support, and tuition reimbursement as applicable, with a

Qualifications

• High school diploma or GED required (no bachelor’s degree required).
• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus.
• Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy.
• Solid analytical, investigative, negotiation, and time-management skills.
• Detail-oriented and able to thrive in a fast-paced, customer-focused environment.
• Permanent authorization to work in the United States and ability to obtain required state licensing where applicable.
• Comfortable using standard office software and learning claims management systems.

Responsibilities

• Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents
• Gather information from policyholders, claimants, witnesses, and third parties to evaluate coverage, liability, and damages
• Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves
• Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
• Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities
• Maintain accurate and timely claim files, status reports, and documentation in claims systems
• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.

Skills

Communication skills

Analytical

Negotiation

Time management

Education

High school diploma or GED

Tools

Claims management systems

Microsoft Office

Job description

Liberty Mutual Insurance in Chandler, AZ offers a Claims Apprenticeship designed to prepare you for a casualty claims career. Over 6–12 months, you’ll complete a milestone-driven program with classroom training, on-the-job assignments, mentoring, and real claim work.

Successful completion leads to a Claims Resolution Specialist role or other claims opportunities. The program includes paid apprenticeship with benefits eligibility, licensing support, and tuition reimbursement as applicable, with a