Casting & Splinting Lead / DME Coord

ORTHOPEDIC SPECIALISTS OF SW; Fort Myers (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Orthopedic Specialists of SW Florida is seeking a Casting and Splinting Lead / DME Coordinator to supervise the daily DME operations and provide clinical support in casting, splinting, bracing, and related care. This role requires collaboration with physicians, staff, and vendors to ensure compliant, efficient patient service.

You will oversee inventory, equipment dispensing, and documentation while supporting the DME Manager and maintaining high patient safety standards in a fast-paced

Qualifications

• Minimum high school diploma or equivalent.
• Experience in DME coordination or orthopedic casting preferred.
• Experience with electronic medical records and documentation practices.

Responsibilities

• Coordinate daily DME activities including dispensing, fitting, and inventory management.
• Lead cast room workflow and staff assignments, ensuring coverage and quality patient care.
• Ensure required documentation, insurance authorizations, and billing information are complete and accurate.
• Provide training and guidance to DME coordinators and cast room staff, supporting compliance and safety.

Skills

DME coordination

EMR proficiency

Team leadership

Tools

EMR software

Job description

Job Description

Casting and Splinting Lead / DME Coordinator

Orthopedic Specialists of SW Florida

Job Title

Casting and Splinting Lead / DME Coordinator

Department

Clinical

Position Status

Full Time

Exempt Status

Nonexempt

Reports To

DME Manager

Position Summary

The Casting and Splinting Lead / DME Coordinator is responsible for coordinating the daily operations of the DME program while providing direct clinical support and leadership for orthopedic casting, splinting, bracing, and other orthopedic treatment needs within the scope of training, demonstrated competency, provider orders, and applicable regulations. This position will support the DME Manager as a resource for DME coordination, inventory management, equipment dispensing, documentation, insurance authorization support, and orthopedic cast room operations. The Casting and Splinting Lead / DME Coordinator works collaboratively with physicians, advanced practice providers, clinical staff, billing personnel, patients, and external vendors to support efficient patient care, regulatory compliance, and departmental performance. The position reports directly to the DME Manager and supports the implementation of departmental policies, workflows, quality standards, and operational goals.

Essential Duties And Responsibilities

DME Coordination and Operations

• Coordinate daily DME activities to ensure timely, accurate, and appropriate delivery of durable medical equipment and orthopedic supplies.
• Facilitate the dispensing and fitting of braces, boots, slings, crutches, walkers, and other approved DME products in accordance with provider orders and organizational policies.
• Verify that required prescriptions, clinical documentation, patient acknowledgments, delivery records, and other supporting documents are completed accurately.
• Coordinate insurance eligibility verification, benefits investigation, prior authorization requests, and medical necessity documentation in collaboration with the appropriate departments.
• Communicate with patients regarding equipment use, dispensing procedures, documentation requirements, and applicable financial responsibilities in accordance with organizational policies.
• Coordinate with DME vendors, manufacturers, and internal departments regarding product availability, backorders, exchanges, returns, and equipment-related concerns.
• Support accurate charge capture and billing documentation by ensuring that required DME dispensing records and supporting information are completed and routed appropriately.
• Identify and elevate authorization delays, documentation deficiencies, inventory shortages, and other barriers to timely patient care.

Lead Responsibilities And Workflow Oversight

• Serve as the primary day-to-day resource for DME coordination and orthopedic cast room workflow.
• Assist the DME Manager with coordinating staff assignments, prioritizing daily tasks, monitoring workflow, and maintaining appropriate coverage.
• Provide training, orientation, and ongoing guidance to DME coordinators and cast room personnel, as assigned.
• Promote consistent adherence to departmental procedures, documentation standards, patient service expectations, and compliance requirements.
• Monitor completion of daily operational tasks and assist in identifying opportunities to improve efficiency, accuracy, and patient satisfaction.
• Communicate operational concerns, staffing needs, supply issues, and workflow recommendations to the DME Manager.
• Assist with developing and maintaining standard operating procedures, training materials, and workflow checklists.
• Support quality assurance reviews, internal audits, and corrective action initiatives as directed by the DME Manager.
• Escalate clinical concerns, patient complaints, compliance issues, and unresolved operational problems to the appropriate manager or provider.
• Maintain accurate and timely documentation in the electronic medical record.
• Perform other clinical duties within the scope of training, certification, and applicable regulations.

Orthopedic Casting and Clinical Support

• Apply, adjust, and remove casts, splints, and other orthopedic immobilization devices when ordered and permitted by applicable law, training, and demonstrated competency.
• Assist providers with casting, splinting, fracture care, orthopedic procedures, and other cast room activities.
• Assist providers with removal of sutures and staples.
• Prepare the patient, equipment, materials, and treatment area for casting and splinting procedures.
• Assess and document relevant observations within the scope of the position, including patient-reported discomfort, swelling, skin concerns, and neurovascular warning signs, and promptly communicate concerns to the treating provider.
• Provide patient and caregiver education regarding cast and splint care, activity precautions, hygiene, follow-up instructions, and symptoms requiring prompt medical attention, using provider-approved instructions.
• Maintain appropriate infection prevention, equipment cleaning, and patient safety practices.
• Monitor cast room supplies and ensure that casting materials, splinting supplies, and related equipment are maintained at appropriate inventory levels.
• Document procedures, materials used, patient education, and other required information in the medical record in accordance with organizational policies.
• Recognize and promptly elevate complications, unexpected patient responses, and situations requiring provider assessment.
• Maintain patient privacy, dignity, and comfort throughout all procedures.

Inventory and Equipment Management

• Maintain accurate inventory records for DME products, braces, casting materials, splinting supplies, and related equipment.
• Monitor stock levels, expiration dates where applicable, product integrity, and equipment condition.
• Coordinate ordering, receiving, stocking, distribution, and reconciliation of inventory.
• Identify slow-moving, discontinued, damaged, or excess inventory and report concerns to the DME Manager.
• Assist with periodic inventory counts and reconciliation of discrepancies.
• Ensure equipment is stored securely and handled according to manufacturer instructions and organizational procedures.
• Help minimize waste, prevent stockouts, and support cost-effective purchasing practices.

Documentation, Compliance, and Quality Assurance

• Maintain complete, accurate, timely, and legible documentation in the electronic health record and applicable DME systems.
• Follow organizational policies, payer requirements, applicable federal and state regulations, and accreditation standards relevant to assigned responsibilities.
• Support compliance with applicable DME documentation, patient consent, delivery acknowledgment, medical necessity, and billing requirements.
• Protect confidential patient information in accordance with HIPAA and organizational privacy and security policies.
• Assist with audits, record reviews, incident reporting, and documentation improvement initiatives.
• Identify and report actual or potential safety risks, compliance concerns, documentation deficiencies, and process breakdowns.
• Perform duties in accordance with established scope-of-practice requirements, clinical protocols, and supervisory direction.

Patient Service and Interdepartmental Collaboration

• Provide professional, respectful, and timely service to patients, caregivers, providers, and coworkers.
• Explain DME dispensing processes, equipment instructions, and cast care information in clear, patient-friendly language.
• Coordinate with physicians, clinical support teams, scheduling, billing, authorization personnel, and management to facilitate continuity of care.
• Respond to patient questions and concerns within the scope of the position and refer clinical or financial matters to the appropriate personnel.
• Support a patient-centered environment that promotes safety, service quality, and operational consistency.

CORE COMPETENCIES

• Demonstrates and promotes the organization's Standards of Excellence through courteous, respectful, and cooperative behavior toward patients, visitors, volunteers, peers, physicians, and other members of the healthcare team.
• Provides a high level of customer service and maintains a professional demeanor in all interactions.
• Maintains a clean, neat, organized, and safe work environment.
• Demonstrates the ability to organize and prioritize responsibilities effectively during periods of high workload to support efficient patient care.
• Maintains strict confidentiality and complies with HIPAA and applicable privacy requirements.
• Performs quality work accurately and within established deadlines, with or without direct supervision.
• Works effectively as a team member and contributes positively to departmental and organizational goals.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Previous experience in durable medical equipment coordination, orthopedic clinical support, casting, splinting, or a related healthcare setting required.
• Prior experience coordinating DME inventory, insurance authorization processes, medical record documentation, and equipment dispensing preferred.
• Previous lead, senior technician, or workflow coordination experience preferred.
• Experience with electronic health records, inventory systems, and healthcare documentation processes required or preferred, depending on organizational needs.

Licensure, Certification, and Training

• Must meet all applicable state and organizational requirements for assigned DME and orthopedic technician duties.
• Current Basic Life Support (BLS) certification may be required based on organizational policy and clinical responsibilities.
• Orthopedic technician or casting certification preferred where applicable.
• Must demonstrate competency in assigned casting, splinting, DME fitting, patient education, and equipment handling procedures.
• Must complete all required organizational training, competency assessments, privacy training, and compliance education.

Knowledge, Skills, And Abilities

• Knowledge of DME coordination, equipment dispensing, inventory control, and documentation practices.

KNOWLEDGE, SKILLS, AND ABILITIES Continued

• Working knowledge of orthopedic casting, splinting, bracing, and related clinical workflows appropriate to the position.
• Knowledge of DME coordination, equipment dispensing, inventory control, and documentation practices.
• Working knowledge of orthopedic casting, splinting, bracing, and related clinical workflows appropriate to the position.
• Ability to coordinate multiple priorities in a fast-paced outpatient orthopedic environment.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Ability to identify workflow inefficiencies and recommend practical improvements.
• Attention to detail in patient documentation, inventory records, and equipment dispensing.
• Ability to provide day-to-day guidance and support to team members.
• Proficiency with electronic health records, computer applications, and relevant inventory or DME systems.
• Commitment to patient safety, confidentiality, professionalism, and regulatory compliance.

Essential Physical Functions

• Ability to squat, bend, reach, and perform other movements necessary to provide patient care and fit orthopedic equipment.
• Ability to stand and walk for prolonged periods; perform repetitive hand movements; handle casting materials and durable medical equipment (DME) products; and assist with patient positioning in accordance with training and safety procedures.
• Ability to lift and carry up to 50 pounds, as required by the position.
• Ability to view computer screens and use computer equipment for extended periods.
• Ability to safely perform the physical requirements associated with fitting, applying, adjusting, and removing DME and orthopedic devices.
• The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

EQUIPMENT AND TECHOLOGY USED

• Computer systems and electronic medical record (EMR) software.
• Office equipment, including scanners, printers, copiers, calculators, fax machines, and telephones.
• Medical and clinical equipment used in patient care.
• Durable medical equipment (DME) fitting, measuring, and adjustment tools.
• Orthopedic braces, splints, supports, casting materials, and related supplies.
• Other specialized equipment and instruments necessary to perform assigned clinical duties.

Additional Reponsibilities

The employee may be required to perform other duties and responsibilities as assigned by the Clinical Director, DME Manager, physicians, or management. Management reserves the right to assign or reassign duties and responsibilities to this position at any time based on the needs of the organization.

The employee may be required to perform other duties and responsibilities as assigned by the Clinical Director, DME Manager, physicians, or management. Management reserves the right to assign or reassign duties and responsibilities to this position at any time based on the needs of the organization.

The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or skills required of the position.