Casino Surveillance Specialist: Protect Assets & Integrity

Hollywood Casino-Aurora, Inc.; Aurora (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

PENN Entertainment is seeking a Surveillance Agent to monitor casino guests and team members across the property, using video and audio tools to safeguard assets. This role requires vigilance in recording incidents and reporting violations in real time.

You will observe table games, cage areas, and count room activities, and must be 21+ with a high school diploma or equivalent experience. Starting salary is competitive and benefits vary by position.

Qualifications

• Must be age 21 or older.
• High School Diploma or equivalent work experience related to the nature of the position.

Responsibilities

• Monitor casino guests and team members throughout the property.
• Utilize computer based software to generate documents.
• Observe and record table games and electronic gaming devices to ensure integrity on the games.
• Observe and record count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for.
• Observe and record cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basis.
• Review and report recorded incidents to the requestor.
• Report violations of company policy, procedure, or internal controls.
• Receive testing on a quarterly basis.
• Reach specific performance goals at one year and maintain.
• Take photographs for purpose of proper documentation of incidents and events.
• Report illegal or unusual activities to appropriate members of management.
• Be knowledgeable of Illinois Gaming Board regulations and company internal controls

Education

High School Diploma or equivalent work experience

Job description

PENN Entertainment is seeking a Surveillance Agent to monitor casino guests and team members across the property, using video and audio tools to safeguard assets. This role requires vigilance in recording incidents and reporting violations in real time.

You will observe table games, cage areas, and count room activities, and must be 21+ with a high school diploma or equivalent experience. Starting salary is competitive and benefits vary by position.