Casino Surveillance Specialist

Hard Rock Hotel & Casino Ottawa; Rockford (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a vigilant Surveillance Officer to monitor the casino floor, parking areas and back‑of‑house spaces with advanced video equipment while delivering outstanding guest relations.

Qualified applicants will have a high school diploma and at least 1 year in a security or gaming role, strong observational and mathematical skills, and the ability to work holidays, weekends, and flexible shifts.

Qualifications

• Analytical, observational, organizational and communication abilities.
• Strong interpersonal and team collaboration skills.
• Knowledge of casino operations and gaming regulations is preferred.

Responsibilities

• Observe, monitor and record casino activity and document observations.
• Record events in table games, slots, cage, and soft count.
• Follow credit procedures, cash transaction reports and regulations.
• Comply with company standards and gaming regulations.
• Coordinate and resolve emergencies.
• Disclose irregularities to management.
• Support responsible gaming and responsible alcohol service by notifying managers.
• Perform other duties as assigned.
• Adhere to Illinois Gaming Regulations.

Skills

Analytical skills

Observational skills

Interpersonal skills

Communication skills

Teamwork

Education

High school diploma

1+ year security or gaming experience

Tools

Computer applications

Job description

Hard Rock Casino Rockford is seeking a vigilant Surveillance Officer to monitor the casino floor, parking areas and back‑of‑house spaces with advanced video equipment while delivering outstanding guest relations.

Qualified applicants will have a high school diploma and at least 1 year in a security or gaming role, strong observational and mathematical skills, and the ability to work holidays, weekends, and flexible shifts.