Casino Surveillance Specialist

Caesars Entertainment; Chester (Delaware County); On-site; USD 40,000 - 55,000; Full time

Job summary

Caesars Entertainment is seeking a Surveillance/Casino Security assessor to monitor casino activities using CCTV and to prepare reports. The role emphasizes enforcing state regulations, maintaining guest service standards, and collaborating with various departments.

The ideal candidate will be able to work in a smoke-filled environment, handle a flexible schedule including nights and weekends, and obtain necessary licenses as required by state gaming boards.

Qualifications

• High school diploma or equivalent required.
• Some college preferred.
• Prior surveillance/casino experience preferred.
• Ability to operate CCTV system.
• Flexible schedule including nights, weekends and holidays.
• Ability to work in smoke-filled environment.

Responsibilities

• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and informs guests of hours, promotions and useful information; greets guests warmly.
• Anticipates guest needs and provides fast, flawless service, prioritizing top guests.
• Checks for satisfaction and uses Service Recovery to resolve issues; promotes Caesars Rewards.
• Promotes Caesars and always projects a positive image to guests.
• Acts as a role model to employees and adheres to policies and procedures.

Skills

Strong communication skills

Flexibility to work nights/weekends

Attention to detail

Education

High School diploma or equivalent

Some college

Tools

CCTV system

Job description

Caesars Entertainment is seeking a Surveillance/Casino Security assessor to monitor casino activities using CCTV and to prepare reports. The role emphasizes enforcing state regulations, maintaining guest service standards, and collaborating with various departments.

The ideal candidate will be able to work in a smoke-filled environment, handle a flexible schedule including nights and weekends, and obtain necessary licenses as required by state gaming boards.