Casino Surveillance Shift Leader

Resorts World NYC; Village of Monticello (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Resorts World NYC is seeking a Shift Manager Surveillance to lead surveillance staff across shifts, ensure compliance with gaming regulations, and maintain accurate reporting for security and asset protection. The role requires managing schedules, supervising personnel, and coordinating surveillance activities within gaming operations.

The ideal candidate has 3+ years of supervisory experience in gaming, a NYSGC license, and fluent English.

Qualifications

• Bachelor’s Degree in related field preferred.
• Five (5) years’ experience in the casino surveillance field.
• Three (3) years of management/supervisory experience in the gaming industry required.
• Must be able to obtain and maintain the license through the New York State Gaming Commission.
• Knowledge of all table games preferred.
• Knowledge of casino operations and gaming operations required.
• Fluency in English required.

Responsibilities

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
• Completes and reaches daily operations and department goals set by the company.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises and prepares reports relating to any incident that is reported.
• Advise and implement any and all changes passed down from director.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Coordinates day-to-day activities related to surveillance of gaming, simulcast and cash-handling areas.
• Maintains records on department activities and makes appropriate reports during assigned shift.

Skills

Organizational under pressure

Strong communication

Problem solving & multitasking

Basic computer skills

Education

Bachelor’s Degree in related field

Tools

NYSGC gaming license

Job description

Resorts World NYC is seeking a Shift Manager Surveillance to lead surveillance staff across shifts, ensure compliance with gaming regulations, and maintain accurate reporting for security and asset protection. The role requires managing schedules, supervising personnel, and coordinating surveillance activities within gaming operations.

The ideal candidate has 3+ years of supervisory experience in gaming, a NYSGC license, and fluent English.