Casino Surveillance Shift Lead - Lead, Train & Secure

Hard Rock Hotel & Casino Ottawa

Atlantic City (NJ)

On-site

USD 60,000 - 70,000

Full time

4 days ago

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Benefits offered by this job

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking an experienced Surveillance Supervisor to protect assets and maintain casino integrity through CCTV and floor observations. You will oversee shift teams, assign tasks and ensure compliance with laws and internal controls.

The role requires a flexible schedule, involvement in interviewing and training staff, and coordination with department managers and regulators.

Qualifications

Minimum two years of casino surveillance experience.
Working knowledge of casino operations.
Excellent customer service and communication skills.
Demonstrated ability in cheating detection methods.
Willing to work any day/shift and unscheduled shifts on short notice.
Basic computer operational skills.
Must hold or be eligible for NJ Division of Gaming Enforcement Key License.

Responsibilities

Creates and manages work schedules for assigned shift.
Operates surveillance equipment (monitors, switchers, computers, controllers, cameras).
Provides CCTV and floor observations to ensure compliance with laws and internal policies.
Interacts with department managers and regulators on confidential matters.
Recommends disciplinary actions and leads training/interviewing of new staff.
Ensures safety and security of casino and property.
Plans, supervises, and monitors staff performance; maintains attendance standards.
Works flexible schedules including weekends, evenings, and holidays.
Performs other duties as assigned.