Casino Surveillance Operator — Security & Investigations

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with company match

Shift differential pay

Discretionary bonus opportunities

Paid time off

Job summary

Wind Creek Hospitality is seeking a Surveillance Agent to observe, document, and report activities across gaming and non-gaming operations in accordance with regulatory requirements. The role protects assets by detecting theft, cheating and other illegal activities, and supports casino management in guest and employee dispute resolution.

Responsibilities include monitoring cameras and equipment, training in surveillance topics, documenting violations, and assisting investigations as directed.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
• One (1) year of casino gaming, or casino cash operations experience - preferred
• Report writing; a report writing assignment will be administered prior to any interview
• Demonstrated ability to communicate effectively both verbally and in writing
• Must possess a high level of maturity with the ability to self-manage
• Due to the dynamic nature of this position, job duties and responsibilities can change without notice
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Responsibilities

• Conducts surveillance in accordance with department procedures and regulations
• Trains in surveillance and casino topics including camera usage and detection techniques
• Uses surveillance cameras and software to identify, document and report suspicious behavior or illegal activity
• Observes and reports regulatory or procedural violations
• Monitors sensitive and restricted areas for authorized access
• Completes video reviews, reports, logs and related documentation
• Monitors cash handling processes for compliance with regulations
• Assists with investigations as directed by management

Skills

Effective communication

Self-management

Flexible scheduling

Education

High School diploma or GED

Job description

Wind Creek Hospitality is seeking a Surveillance Agent to observe, document, and report activities across gaming and non-gaming operations in accordance with regulatory requirements. The role protects assets by detecting theft, cheating and other illegal activities, and supports casino management in guest and employee dispute resolution.

Responsibilities include monitoring cameras and equipment, training in surveillance topics, documenting violations, and assisting investigations as directed.