Casino Shift Manager

Monarch Casino Resort Spa - Black Hawk; Black Hawk (CO); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefit Insurance Package after

Education/Tuition/Certification Reimb.

Free Covered Parking

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking an acting General Manager on Duty to oversee daily casino operations, guest service, and staff performance. The role emphasizes maintaining a high standard of hospitality and ensuring regulatory compliance.

The position requires 3+ years of gaming management experience, a High School Diploma, with a Bachelor’s Degree preferred, and a strong leadership mindset. It features bonus eligibility after one year and a robust benefits package.

Qualifications

• High School Diploma required.
• Bachelor’s Degree preferred.
• Must have 3+ years of management experience in a gaming operation.

Responsibilities

• Oversee daily casino operations as GM on Duty.
• Identify staffing needs and adjust staffing to meet demand.
• Ensure compliance with Colorado gaming rules and regulations.
• Maintain guest service excellence and resolve incidents.

Skills

Fluent English

Effective communication

Team leadership

Problem solving under pressure

Microsoft Office

Oasis applications

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Office

Oasis

Job description

Other Compensation: This position is bonus eligible after completion of one full calendar year, which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities

This person will contribute to our success by being the acting General Manager on Duty and performing numerous daily tasks and routines that ensure quality service is provided to all guests. During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable. They must be able to identify and correct daily operational deficiencies to achieve this service, such as:

• Constantly review staffing needs and recommend an increase/decrease in staffing levels to coincide with business demands.
• Identify signage problems and notifying proper departments to correct.
• Assist in resolving Team Member issues, responsible for motivating Team Members to ensure that they are providing quality service.
• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• The Casino Shift Manager will create a friendly work atmosphere and communicate an ‘Open Door’ policy to all team Members to resolve disputes in a timely manner.
• Must exhibit a positive and professional attitude with guests and Team Members.
• Will work toward resolving guest complaints and assist with guest incidents in a helpful, courteous, and constructive manner, and if necessary, review available documentation and/or create documentation concerning the incident.
• Provide regular communication with all levels of management and recommendations to improve the effectiveness of property operations.
• Decisions must be based upon the best interests of the company while following Colorado Division of Gaming Rules and Regulations.
• Relive Table Games Supervisors and Surveillance Operators when their respective managers are not available.
• Other related duties include, but are not limited to, complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.

Qualifications

Performance Expectations

• A commitment to Guest Service.
• A commitment to a safe work environment.
• Must effectively pass along information from shift to shift and from department to department when needed.
• Must be self-motivated and self-directed. Must be able to work under minimal supervision.

Required Skills

Knowledge, Skill and Ability:

• This position is expected to have proficient knowledge of all casino property operations, including table games, slot operations, and restaurant operations.
• Must be fluent in English.
• Must have the ability to communicate effectively in verbal and written formats with both internal and external guests.
• Ability to work well with others and under stressful conditions.
• Proficiency in Microsoft Office and Oasis applications.
• Ability to read, analyze and interpret common gaming documents and procedural manuals.

Education, Training & Experience

• High School Diploma required. Bachelor’s Degree preferred.
• Must have at least 3 years of management experience in a gaming operation.
• Must have at least 3 years of table games experience.
• Ability to obtain Colorado Key Gaming License.

Cultural Best Fit Characteristics

• Ability to see the whole picture.
• Conscientious about the bottom line.
• Does not accept mediocrity.Leads by example
• Promotes the property as an ambassador.

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options - most GRAVE positions 100% Subsidized
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

Don’t want to drive to Black Hawk?

You don’t have to! Check out these casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch we subsidize your bus transportation from 80%!

An Equal Opportunity Employer:

Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An Estimated Salary For This Position Would Be

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.