Special Events Team Member

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

L'Auberge Baton Rouge is seeking enthusiastic candidates for a customer service role. You will provide personalized service, resolve guest queries, and promote casino events while maintaining excellent communication standards.

Candidates must be 21 or older and hold a high school diploma or equivalent. Flexibility to work nights, weekends, and holidays is essential. Join our team in creating unforgettable experiences!

Qualifications

• Must be 21 years of age.
• Excellent customer service and communication skills.
• Available to work nights, weekends, holidays, and overtime as needed.

Responsibilities

• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Promotes casino events and programs.

Skills

Customer service skills

Communication skills

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor

BRING US YOUR BEST.

• Must be 21 years of age
• High school diploma or equivalent
• Excellent customer service/communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and oral cues

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment.

Equal Opportunity Employer