Casino Service Representative

ViziRecruiter,LLC.

Indiana (PA)

On-site

USD 21,000 - 26,000

Full time

14 days+

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Benefits offered by this job

Wellness programs

401(k) matching

Paid time off

Wellness programs

Paid time off

Job summary

A leading entertainment company is seeking individuals for guest services. Responsibilities include entering membership data, handling cash, and assisting guests. Ideal candidates possess excellent communication skills and a minimum of one year in guest service roles. High school diploma or GED preferred. This position offers flexible hours and opportunities for career growth within the organization, making it suitable for those who thrive in lively environments.

Qualifications

Excellent interpersonal, communication, and guest service skills are required.
High School Diploma or GED equivalent preferred.
Minimum of one year of guest service experience strongly encouraged.
Ability to communicate clearly with guests and teammates.
Basic computer skills for entry-level tasks.
Willingness to work flexible hours including evenings and weekends.
One year of guest service experience encouraged.

Responsibilities

Maintain confidentiality of information disclosed by guests.
Enter membership information into the computer.
Redeem coins, tickets, chips, and cash guest checks.
Create and issue loyalty cards for guests.
Assist in marketing promotions and player events.
Redeem coins, tickets, chips and guest checks.
Respond to guest requests or connect them with the right person.
Identify incidents requiring notice or approval.
Collaborate with the team to complete assignments.

Skills

Interpersonal skills

Communication skills

Guest service skills

Guest relations

Basic computer skills

Flexible hours

Teamwork

Conflict resolution

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
Enter membership information into computer
Be knowledgeable of, and follow, all gaming regulations related to this position
Create and issue loyalty cards for guests
Assist in Marketing promotions and player events involving the promotions
Redeem coins, tickets, chips and cash guest checks
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Ability to identify circumstances or incidents that require the notification and/or approval of others
Cooperative and able to take direction to follow through on assignments and work with the team

Requirements