Casino Security Officer — Patrol & Guest Service Leader

Happy Valley Casino; State College (Centre County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Wide Variety of Voluntary Insurance

Retirement Options

Employee Assistance Program

Discounts (National and Local)

Free Employee Dining

Employee Recognition Program

PTO Schedules

Job summary

Happy Valley Casino in State College, PA is seeking a Security Officer to join our Security team. The role ensures a safe, secure, and welcoming environment for guests and team members and reports to the Security Shift Supervisor.

Responsibilities include patrolling, enforcing policies, responding to incidents, documenting reports, and coordinating with other departments. The ideal candidate has a high school diploma and a background in security, with flexibility to work any shift.

Qualifications

• High School Diploma or equivalent.
• Experience in security, law enforcement, military, hospitality, or customer service preferred.
• Valid Pennsylvania Driver's License.
• Ability to obtain and maintain licensure through the Pennsylvania Gaming Control Board.
• Flexible schedule including days, nights, overnights, weekends, holidays.
• Availability to work all shifts.
• Ability to lift up to 50 pounds.
• Ability to stand and walk for up to 8 hours.
• Strong observation, communication, conflict resolution, and problem-solving skills.
• Maintain professional demeanor under pressure.

Responsibilities

• Maintaining constant vigilance to ensure the safety and security of guests, team members, and company property.
• Conducting routine patrols of the casino, parking areas, and other assigned locations.
• Enforcing company policies, procedures, and applicable regulations.
• Monitoring and securing all assigned posts and areas of responsibility.
• Responding to incidents, emergencies, guest concerns, and requests for assistance in a professional and timely manner.
• Documenting incidents and preparing detailed reports when required.
• Promoting positive guest interactions and outstanding customer service.
• Maintaining professional relationships with all departments to support overall property operations.
• Assisting with crowd control, special events, and emergency response situations as needed.
• Supporting mandatory staffing needs and operational requirements throughout the property.
• Remaining available to work any shift, including days, evenings, overnights, weekends, and holidays, as business needs require.
• Performing other duties and special projects as assigned.

Skills

Strong observation

Communication

Conflict resolution

Problem-solving

Professional demeanor

Education

High School Diploma or equivalent

Experience in security, law enforcement, military, hospitality, or customer service preferred

Job description

Happy Valley Casino in State College, PA is seeking a Security Officer to join our Security team. The role ensures a safe, secure, and welcoming environment for guests and team members and reports to the Security Shift Supervisor.

Responsibilities include patrolling, enforcing policies, responding to incidents, documenting reports, and coordinating with other departments. The ideal candidate has a high school diploma and a background in security, with flexibility to work any shift.