Casino Security & Guest Safety Lead

BetMGM; Cincinnati (OH); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Health FSA

Commuter Benefits

Flexible PTO

Professional Development

Employee Resource Groups

Swag & Giveaways

Job summary

BetMGM in Cincinnati, OH is seeking a Security Officer to deter and respond to security threats and emergencies onsite. The role requires training, physical conditioning, and adherence to policies. Immediate placement is not guaranteed as roles are filled from a network of candidates.

You will patrol, assist guests and staff, manage incident reporting, and participate in drills to ensure safety and compliance. This position is onsite with a focus on life safety and customer service.

Qualifications

• 1+ years of customer service experience.
• Ability to obtain and maintain a gaming license as a condition of hire.
• Previous security, military, or law enforcement background preferred.
• Experience in a resort setting is a plus.

Responsibilities

• Patrol and monitor all areas of the property, including the exterior.
• ID incoming patrons entering sportsbook and monitor surveillance.
• Provide excellent guest service and resolve issues for guests and staff.
• Act as a first responder in emergencies and follow safety protocols.
• Write reports of daily activities and irregularities.
• Relay information to appropriate personnel via radio or phone.
• Render first aid and secure the scene during incidents.
• Maintain equipment proficiency and participate in ongoing training.

Skills

Customer service

Security/law enforcement experience

Resort setting experience

Gaming license eligibility

Job description

BetMGM in Cincinnati, OH is seeking a Security Officer to deter and respond to security threats and emergencies onsite. The role requires training, physical conditioning, and adherence to policies. Immediate placement is not guaranteed as roles are filled from a network of candidates.

You will patrol, assist guests and staff, manage incident reporting, and participate in drills to ensure safety and compliance. This position is onsite with a focus on life safety and customer service.