Casino Security & Guest Experience Officer

Caesars Entertainment; Metropolis (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life &Dis

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment is seeking a Security Officer to provide security and superior guest service across casino and land facilities. You will verify age, protect guests and property, and ensure compliance with regulations during routine operations.

Responsibilities include monitoring the Casino Cage, handling transactions per policy, and reporting incidents. You’ll assist patrons in emergencies and maintain vigilance against threats, under the Security Supervisor’s guidance.

Qualifications

• Must be at least 21 years old.
• Must hold Illinois Gaming Level 2 license.
• Excellent guest service and communication skills.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Provide security and protection for guests and casino property.
• Handle monetary transactions between the Casino Cage and gaming tables in compliance with Illinois Gaming Board regulations and Harrah’s management.
• Maintain surveillance of the Casino Cage and surrounding areas.
• Prepare detailed reports on security incidents.
• Assist injured guests and employees until first responders arrive.
• Respond to disturbances at gaming tables, bars, and other areas as required.
• Direct patrons to safety during emergencies as instructed by management.

Skills

Guest service

Communication

Observation

Job description

Caesars Entertainment is seeking a Security Officer to provide security and superior guest service across casino and land facilities. You will verify age, protect guests and property, and ensure compliance with regulations during routine operations.

Responsibilities include monitoring the Casino Cage, handling transactions per policy, and reporting incidents. You’ll assist patrons in emergencies and maintain vigilance against threats, under the Security Supervisor’s guidance.