Casino Operations Shift Manager

Hollywoodcasinobangor; Bangor (ME); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and fun-focused company in the entertainment industry, where you will supervise table games and slot operations. This exciting role requires strong leadership and communication skills, ensuring compliance with gaming procedures and managing staff effectively. You will be part of a vibrant team dedicated to providing exceptional gaming experiences while also enjoying a comprehensive benefits package that supports your well-being. If you are ready to take your career to the next level in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• 5+ years in table games/slot operations management or equivalent.
• Strong communication and analytical skills are essential.

Responsibilities

• Supervise all table games and slot operations during assigned shifts.
• Ensure compliance with game procedures and monitor staff performance.
• Control labor costs and report shift activities daily.

Skills

Excellent communication skills

Leadership

Analytical skills

Flexibility to work shifts

Education

Bachelor’s degree

Job description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provides direct supervision of all table games and slot operations, and staff, during assigned shift.
• Enforces all games procedures and policies as outlined in department and company manuals and in accordance with Internal Controls. Monitors for compliance.
• Responsible for controlling labor costs through proper forecasting and scheduling of staff. Adjusts daily work force based upon business needs.
• Reports shift activity on a daily basis and coordinates with other shifts; including customer activity and play; game drop; and any unusual activity.
• Assists in monitoring table and slot payouts to ensure proper amounts are being paid to customers.
• Recommends changes to game spread/mix and staffing.
• Maintains game security and protects company assets at all times.
• Supervises the Slot Attendants, including ongoing training, coaching, counseling and rewarding performance, conducting timely performance appraisals, and completing related paperwork and maintaining employee files and documents in a secure office.
• Monitors the flow of the Slot Attendants on the floor, ensures that there is proper coverage in all areas; redirects staff when needed to ensure proper floor coverage.
• This position directly supervises Table Games Supervisors, Slot Attendants, and Coat Check personnel.

BRING US YOUR BEST.

• Bachelor’s degree from a four-year college or university; and a minimum of 5 years experience in a comparable table games/slot operations management position; or equivalent combination of education and experience.
• Excellent communication skills both written and oral. Ability to: read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, customers and the general public.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Gambling Facilities and Casinos, Entertainment Providers, and Hospitality