Casino Night Auditor & Guest Services Lead

Four Winds Casinos are Equal Opportunity Employers; South Bend (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

Four Winds Casinos is seeking a front desk/housekeeping support professional to provide consistent, courteous service to hotel guests and maintain accurate guest records. This role requires attention to detail, good communication, and adherence to hotel policies, with a focus on timely responses and accurate reporting.

Candidates should have a high school diploma (GED preferred) and at least one year of accounting or audit experience; some college in hotel management or basic accounting is a

Qualifications

• High school diploma or GED preferred.
• Some college in hotel management or basic accounting preferred.
• Minimum of one-year accounting or audit experience.

Responsibilities

• Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible.
• Responds to guests' requests or inquiries courteously and promptly.
• Prepares and distributes management reports to hotel administration and the Finance Department.
• Audits all guest records, verifies credit card approval.
• Posts room and tax charges to guest accounts.
• Assists with duties related to housekeeping and front desk.

Skills

Effective communication

Organizational skills

Computer literacy

Education

High school diploma or GED

Some college in hotel management or basic accounting

Job description

Four Winds Casinos is seeking a front desk/housekeeping support professional to provide consistent, courteous service to hotel guests and maintain accurate guest records. This role requires attention to detail, good communication, and adherence to hotel policies, with a focus on timely responses and accurate reporting.

Candidates should have a high school diploma (GED preferred) and at least one year of accounting or audit experience; some college in hotel management or basic accounting is a