Part-Time Guest Services Agent — Casino Front Desk

Four Winds Casinos Career Site; South Bend (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Four Winds Casinos Career Site in South Bend, IN, is seeking a part-time hotel front desk associate to provide accurate information on hotel policies, services and amenities, ensuring guest satisfaction.

Responsibilities include handling guest inquiries, posting charges, recognizing special events, and balancing shift cash with basic computer literacy; a Level 4 Gaming License is required. This role requires a professional demeanor and strong communication in a casino environment.

Qualifications

• High school diploma or GED preferred; some college encouraged.
• Hotel/motel experience preferred.
• Must be able to read and interpret policy documents.
• Proficient with basic computer operations and cash handling.

Responsibilities

• Provide accurate information on hotel policies, services, and amenities to guests.
• Respond to guest requests courteously and promptly.
• Post charges to guest accounts and process payments.
• Balance shift cash and prepare daily cash reports.
• Monitor for fraudulent transactions and report concerns.

Skills

Communication

Organizational

Customer service

Computer literacy

Education

High school diploma or GED

Some college preferred

Tools

POS systems

Job description

Four Winds Casinos Career Site in South Bend, IN, is seeking a part-time hotel front desk associate to provide accurate information on hotel policies, services and amenities, ensuring guest satisfaction.

Responsibilities include handling guest inquiries, posting charges, recognizing special events, and balancing shift cash with basic computer literacy; a Level 4 Gaming License is required. This role requires a professional demeanor and strong communication in a casino environment.