Casino IT & Data Systems Administrator

Cocopah; Somerton, Northern (AZ, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Cocopah is seeking a Data Administrator for the MIS/IT Department to provide cross-department technical troubleshooting, maintain data integrity, and support casino systems. Responsibilities include data extraction, integrating data into the SYNKROS system, activating incentives, auditing promotions, and assisting with system validation.

The role requires collaboration across departments and adherence to Minimum Internal Control Standards.

Qualifications

• High school diploma or GED required.
• Associate’s degree in Information Technology, Computer Science, Information Systems, Business Technology, or related field preferred.
• 1-year equivalent to at least TS-6, 2-year specialized work experience, 4 years in related field.
• CompTIA Tech+ certification required or must be obtained within six months of employment.
• Equivalent combination of education, certification, training, and directly related experience may be considered.
• All applicants must be a minimum of 21 years of age.

Responsibilities

• Extract data and prepare lists as requested.
• Compile qualify lists and import data into the SYNKROS system.
• Create SYNKROS incentives and prepare them for approval.
• Activate and issue offers, promotions, and system entries.
• Audit promotions for accuracy in SYNKROS and related systems.
• Assist with data integrity, system validation, and troubleshooting discrepancies.
• Provide cross-department technical support for hardware, software, printers, user access, and business applications.
• Troubleshoot and support SYNKROS, gaming systems, POS, reporting systems, and other casino applications.
• Assist with basic network troubleshooting, connectivity issues, workstations, peripherals, and system access.
• Coordinate with vendors for system support, updates, and issue resolution.
• Maintain documentation for system changes, troubleshooting steps, user access, and recurring issues.
• Provide on-call support as needed for casino systems and IT-related issues.

Skills

Verbal and written communication

English fluency

Ability to work in smoking environment

Education

High school diploma or GED

Associate’s degree in IT/CS/IS/Business Technology (preferred)

CompTIA Tech+ certification

Tools

SYNKROS

Casino systems

POS systems

Reporting systems

Job description

Cocopah is seeking a Data Administrator for the MIS/IT Department to provide cross-department technical troubleshooting, maintain data integrity, and support casino systems. Responsibilities include data extraction, integrating data into the SYNKROS system, activating incentives, auditing promotions, and assisting with system validation.

The role requires collaboration across departments and adherence to Minimum Internal Control Standards.