Casino Hotel Operations Leader

RiseMe; New York (NY); On-site; USD 140,000 - 150,000; Full time

Job summary

Seneca Resorts & Casinos seeks an experienced hospitality leader to oversee 24/7 operations, ensuring AAA Four Diamond standards and profitability. You will manage staffing, budgets, and cross-department coordination while maintaining exceptional guest experiences across hotel, spa, and entertainment venues.

The role requires a Bachelor’s in Hospitality Management or Business and a minimum of 10 years in hospitality management, including 5+ years at director level.

Qualifications

• 10+ years hospitality management experience
• 5+ years in manager/director level roles
• Bachelor’s degree in Hospitality Management or Business
• Knowledge of hotel operating systems (LMS, Lodgenet, TimeLox)
• Strong financial/budgets management and customer service
• Excellent communication and leadership skills

Responsibilities

• Prepare reports and ensure budget compliance
• Approve MMS requests and supervise daily operations
• Investigate guest complaints and employee issues
• Train staff and maintain AAA Four Diamond standards
• Oversee housekeeping, maintenance, and facilities
• Set staff schedules to match business volumes
• Coordinate with 3rd party cleaning services
• Review VIP arrivals and room inspections
• Oversee preventative maintenance schedules
• Manage department budgets and approvals
• Engage in board and executive communications
• Maintain confidentiality of sensitive information
• Participate in manager on duty rotations
• Perform other duties as assigned

Skills

Hospitality management

Leadership

Budgeting

Customer service

Staff development

Education

Bachelor's degree in Hospitality Management or Business

Tools

LMS

Lodgenet

TimeLox

Job description

Seneca Resorts & Casinos seeks an experienced hospitality leader to oversee 24/7 operations, ensuring AAA Four Diamond standards and profitability. You will manage staffing, budgets, and cross-department coordination while maintaining exceptional guest experiences across hotel, spa, and entertainment venues.

The role requires a Bachelor’s in Hospitality Management or Business and a minimum of 10 years in hospitality management, including 5+ years at director level.