Casino Host: Fast-Paced Guest Experience Champion

Hollywood Casino York; York (York County); On-site; USD 30,000 - 42,000; Full time

Job summary

PENN Entertainment is hiring at Hollywood Casino York for a role in guest services and restaurant operations. You will greet guests, seat them, and coordinate with servers to ensure smooth service. Knowledge of daily specials and effective communication are essential.

The position involves taking reservations, handling inquiries, and assisting as part of a casino hospitality team with a focus on guest satisfaction and operational efficiency.

Qualifications

• Must be able to greet and seat guests promptly.
• Excellent communication with team and guests.
• Ability to handle reservations and inquiries.
• Basic math and cash handling proficiency.

Responsibilities

• Greets and verbally acknowledges each guest and escorts to seat promptly.
• Maintains communication with servers and informs them when a table in their section has been seated.
• Answering telephones and taking reservations when necessary.
• Verifies reservations, if required, before seating guests.
• Advise guests of waiting time and recommend beverage outlets.
• Seat guests according to rotation procedures and explain daily features.

Skills

Guest service

Communication

Problem solving

Basic math

Tools

POS system

Job description

PENN Entertainment is hiring at Hollywood Casino York for a role in guest services and restaurant operations. You will greet guests, seat them, and coordinate with servers to ensure smooth service. Knowledge of daily specials and effective communication are essential.

The position involves taking reservations, handling inquiries, and assisting as part of a casino hospitality team with a focus on guest satisfaction and operational efficiency.