Executive Host

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 70,000 - 110,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Player Development and VIP Marketing professional in Pennsylvania to acquire and retain premium players. The role emphasizes personal connections, direct outreach, and event participation to grow revenue and loyalty.

You will recruit high-level players, maintain one-on-one relationships, react to guest requests, and support marketing initiatives to drive repeat business across on- and off-site activities.

Qualifications

• Bachelor’s Degree or equivalent in related field.
• Five years in customer service, preferably gaming.
• Excellent oral and written, leadership and interpersonal skills.
• Flexible in work schedule.
• Proficient in Microsoft Office and player tracking systems.
• Ability to obtain required gaming licenses/certifications.

Responsibilities

• Develop and grow a base of premium players with personalized service.
• Recruit high-level players via direct mail, telemarketing, referrals and events.
• Maintain ongoing VIP relationships and ensure guest loyalty.
• Respond to guest inquiries and special requests promptly and calmly.
• Monitor comps and revenue from marketing activities and events.
• Represent the company in PR and marketing efforts on- and off-site.
• Support player development and marketing initiatives to drive repeat business.

Skills

Premium players

Customer service

Leadership

Direct marketing

Telemarketing

Relationship management

MS Office

Player tracking systems

Education

Bachelor's degree

Tools

CRM software

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for the continuous acquisition of new players from various markets to grow property player base and increase revenues. Assure customer retention and repeat business through telemarketing, written correspondence, direct contact, and on/off-site events. Develop one-on-one relationships with premium players and provide exceptional guest service to cultivate and maintain VIP relationships.

Job Functions

• Develop a base of premium players and ensure they receive personal attention and quality service, in accordance with the company’s established marketing strategies.
• Recruit high-level players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events.
• Continuously develop and sustain personalized relationships with guests, with increased focus on premium players.
• Respond to guests’ special requests as well as guest inquiries or concerns in a calm, prompt, and courteous manner.
• Issue complimentary services consistent with company and department policies.
• Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty.
• Represent the company in public relations and marketing efforts, both on- and off-site, generating new and repeat business and helping to reaffirm the goals and objectives of the company.
• Continuously develop and sustain personalized relationships with guest with increased focus on premium players.
• Utilize telemarketing efforts to reactivate declined play
• Monitor all comps and ensures they are within the company’s comping guidelines and procedures.
• Monitor revenue produced through marketing efforts.
• Miscellaneous duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent work experience in a related field.
• Five years experience in customer service, preferably in the gaming industry.
• Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in Microsoft Office applications, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.