Casino Host

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Bonus program

Paid vacation

Parental leave

Tuition reimbursement

Friends and family discounts

Job summary

Delaware North Gaming is seeking a Casino Host for Wheeling Island Casino in Wheeling, West Virginia. You will develop promotions, engage high-value guests, manage events, and build lasting guest relationships to enhance the guest experience and loyalty.

Requirements include at least two years in customer service or sales, at least 21 years old, no degree required, ability to obtain a state gaming license, and knowledge of casino games.

Qualifications

• Minimum 2 years in customer service or sales.
• 1 year as a Casino Host or similar preferred.
• Must be at least 21 years old.
• No college degree required.
• Able to obtain and maintain a state gaming license.
• Knowledgeable about casino games and rules.

Responsibilities

• Network with known players to identify high-value guests by phone, email, and in-person.
• Establish and maintain relationships with assigned guests and inform them of events and benefits.
• Make outbound calls to arrange trips, accommodations, and reservations.
• Create and manage special events to reward players.
• Survey players to determine needs and report feedback.

Skills

Customer service

Sales

Casino knowledge

Guest relations

Job description

The opportunity

Delaware North Gaming is searching for a Casino Host to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Casino Host, you’ll be integral to our exciting gaming operation, developing and implementing new promotions, building successful connections with our guests, managing special events, and much more. If you’re knowledgeable about casino games, have a high degree of integrity, and love connecting with others.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Network with known players to identify and contact high-value guests by phone, email, and in-person interactions
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
• Survey players to determine their needs and share feedback with leadership for continuous program improvement

More about you

• At least two years’ experience in a customer service or sales position
  1 year as a Casino Host or similar preferred
• At least 21 years of age
• No college degree required
• Able to obtain and maintain a state gaming license
• Knowledgeable about various games, their rules, and can speak to them comfortably

Physical requirements

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 25 lbs
• Must be able to work nights, weekends, and holidays

Shift details

Days
Evenings
On call
Holidays
Evenings as needed
Weekends
Events

Source: Hospitality Online