VIP Casino Host & Promotions Specialist
Delaware North
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Benefits offered by this job
Job summary
Delaware North's Wheeling Island Casino is seeking a Casino Host to build VIP relationships, promote events, and enhance guest experiences in Wheeling, West Virginia.
As part of our team, you will network with players, book accommodations and events, and create memorable experiences for high-value guests.
This role emphasizes integrity, knowledge of games, and the ability to connect with guests across shifts.
Qualifications
- At least two years of customer service or sales experience.
- One year as a Casino Host or similar preferred.
- Must be at least 21 years old.
- No college degree required.
- Able to obtain and maintain a state gaming license.
- Knowledgeable about various games and their rules.
Responsibilities
- Network with known players to identify and contact high-value guests by phone, email, and in-person interactions.
- Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest.
- Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities.
- Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players.
- Survey players to determine their needs and share feedback with leadership for continuous program improvement.
Skills
Job description
Delaware North's Wheeling Island Casino is seeking a Casino Host to build VIP relationships, promote events, and enhance guest experiences in Wheeling, West Virginia.
As part of our team, you will network with players, book accommodations and events, and create memorable experiences for high-value guests.
This role emphasizes integrity, knowledge of games, and the ability to connect with guests across shifts.
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