Casino Host, Wheeling Island Casino

Delaware North; Wheeling (WV); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

401(k) match

Annual bonus

Paid vacation

Parental leave

Tuition reimbursement

Discounts

Descripción de la vacante

Delaware North's Wheeling Island Casino is seeking a Casino Host to build VIP relationships, promote events, and enhance guest experiences in Wheeling, West Virginia.

As part of our team, you will network with players, book accommodations and events, and create memorable experiences for high-value guests.

This role emphasizes integrity, knowledge of games, and the ability to connect with guests across shifts.

Formación

• At least two years of customer service or sales experience.
• One year as a Casino Host or similar preferred.
• Must be at least 21 years old.
• No college degree required.
• Able to obtain and maintain a state gaming license.
• Knowledgeable about various games and their rules.

Responsabilidades

• Network with known players to identify and contact high-value guests by phone, email, and in-person interactions.
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest.
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities.
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players.
• Survey players to determine their needs and share feedback with leadership for continuous program improvement.

Conocimientos

Customer service

Sales experience

Casino knowledge

Communication

Descripción del empleo

The opportunity

Delaware North Gaming is searching for a Casino Host to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Casino Host, you'll be integral to our exciting gaming operation, developing and implementing new promotions, building successful connections with our guests, managing special events, and much more. If you're knowledgeable about casino games, have a high degree of integrity, and love connecting with others.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Network with known players to identify and contact high-value guests by phone, email, and in-person interactions
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
• Survey players to determine their needs and share feedback with leadership for continuous program improvement

More about you

• At least two years' experience in a customer service or sales position
• 1 year as a Casino Host or similar preferred
• At least 21 years of age
• No college degree required
• Able to obtain and maintain a state gaming license
• Knowledgeable about various games, their rules, and can speak to them comfortably

Physical requirements

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 25 lbs
• Must be able to work nights, weekends, and holidays

Shift details

• Days
• Evenings
• On call
• Holidays
• Evenings as needed
• Weekends
• Events

Who we are

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.