VIP Casino Host & Guest Experience Lead

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Bonus program

Paid vacation

Parental leave

Tuition reimbursement

Friends and family discounts

Descripción de la vacante

Delaware North Gaming is seeking a Casino Host for Wheeling Island Casino in Wheeling, West Virginia. You will develop promotions, engage high-value guests, manage events, and build lasting guest relationships to enhance the guest experience and loyalty.

Requirements include at least two years in customer service or sales, at least 21 years old, no degree required, ability to obtain a state gaming license, and knowledge of casino games.

Formación

• Minimum 2 years in customer service or sales.
• 1 year as a Casino Host or similar preferred.
• Must be at least 21 years old.
• No college degree required.
• Able to obtain and maintain a state gaming license.
• Knowledgeable about casino games and rules.

Responsabilidades

• Network with known players to identify high-value guests by phone, email, and in-person.
• Establish and maintain relationships with assigned guests and inform them of events and benefits.
• Make outbound calls to arrange trips, accommodations, and reservations.
• Create and manage special events to reward players.
• Survey players to determine needs and report feedback.

Conocimientos

Customer service

Sales

Casino knowledge

Guest relations

Descripción del empleo

Delaware North Gaming is seeking a Casino Host for Wheeling Island Casino in Wheeling, West Virginia. You will develop promotions, engage high-value guests, manage events, and build lasting guest relationships to enhance the guest experience and loyalty.

Requirements include at least two years in customer service or sales, at least 21 years old, no degree required, ability to obtain a state gaming license, and knowledge of casino games.