Premium Casino Host - High-Limit Guest Concierge

Kansas Crossing Casino + Hotel; Pittsburg (KS); On-site; USD 40,000 - 65,000; Full time

Job summary

Kansas Crossing Casino + Hotel is seeking a Casino Host to develop programs to attract high-limit players and provide personalized guest service, aiming for satisfaction and repeat visits. The role requires superb communication and judgment in interactions with high-end guests, coordinating rooms, meals, and show reservations, and supporting a cross-departmental annual business plan.

This position emphasizes hometown hospitality and delivering fun in a team that values service, integrity and

Qualifications

• Experience in hospitality or customer service.
• Strong communication and judgmental skills.
• Ability to interact with high-end guests and manage expectations.
• Confidential handling of guest information and data.

Responsibilities

• Develop programs to attract and host high-limit casino guests.
• Coordinate and communicate promotions, events, and entertainment to hosted guests.
• Arrange rooms, meals, and show reservations for guests and respond to special requests.
• Maintain accurate records and reports and participate in department planning and meetings.
• Support a positive, professional work environment and protect guest confidentiality.

Skills

Customer service

Communication

Guest relations

Problem solving

Job description

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13628485

POSITION SUMMARY\

The Casino Host is responsible for developing and coordinating programs

to attract high-limit players and host such guests to ensure guest

satisfaction and repeat visits. Work requires superior communication and

judgmental skills, as position is called upon to interact frequently

with high-limit guests, and make decisions regarding the issuance of

complimentary items. The Host will be expected to exemplify the company

mission of providing Hometown Hospitality and delivering Fun and support

the core values of Fun, Friendly and Community. The Casino Host is

responsible to grow the customer data base of hosted players through

one-on-one interactions with our guests and will work, cross

functionally and in coordination with the all departments to develop,

implement and monitor the annual business plan in order to achieve

planned revenue and profits.\

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GENERAL ACCOUNTABILITIES\

The following statements are intended as general illustrations of the

work in this class and are not all- inclusive:\

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• Implement strategies and programs to cultivate the market for new and
  
  

existing high-limit casino guests\

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• Ensure all hosted guests stay well informed of all special events,
  
  

promotion and entertainment, etc that are taking place within the

properties through direct mail, social media, telemarketing, etc.\

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• Coordinate guest rooms, meals and show reservations, and assists
  
  

guests with questions and special requests to ensure coordination of

guest needs to provide for their maximum convenience and comfort.\

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• Organize special function (parties, tournaments, etc.) and
  
  

participates in telemarketing efforts to invite guests to special

events, individual visits, and/or obtain feedback on customer

satisfaction\

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• Assist in creation of action plans and goals of the department.\
  
  

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• Maintain a good communication with co-workers and maintains a positive
  
  

and professional work environment.\

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• Facilitate the flow of information throughout the player development
  
  

area by organizing and presiding over regularly scheduled meetings.\

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• Responsible for maintaining accurate and thorough records and
  
  

reports.\

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• Ensure a maximum level of guest service and satisfaction with high-end
  
  

guests is achieved and maintained.\

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• Attend Marketing meetings as a source of knowledge concerning the
  
  

participation of Player Development employees in up-coming promotions.\

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• Responsible for achieving specific revenue goals by developing new
  
  

and existing high-end play.\

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• Develop new premium players by identifying their interests and
  
  

encouraging a higher number of return trips through, player events,

personalized notes, follow-up phone calls, etc.\

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• Always maintain strict confidentiality of the guest information.\
  
  

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• Enthusiastically support, actively promote and demonstrate superior
  
  

customer service in accordance with department and company standards and

programs. Emphasizes and role models company mission of providing

hometown hospitality and delivering fun.\

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• Effective communicator to ensure that consistent, accurate and timely
  
  

information is provided to all shifts.\

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• Utilize effective communication tools to ensure that consistent,
  
  

accurate and timely information is provided through the shifts.\

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• Perform all job duties in a safe and responsible manner.\
  
  

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• Perform other duties as may be assigned by department and/or company
  
  

management.\

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WORKING CONDITIONS\

Must have ability to:\

Accurately calculate figures and amounts and perform mathematical

functions applicable to business needs.\

Define problems, collect data, establish facts and draw valid

conclusions.\

Use all equipment associated with the position, including but not

limited to computer keyboard.\

Interpret and follow through on a variety of instructions furnished in

written, oral, diagram or schedule form.\

Effectively communicate with all levels of team members as well as

outside contacts.\

Resolve problems and conflicts in a diplomatic and tactful manner.\

Previous customer service experience preferred.\

Be flexible to work all shifts including holidays, nights, weekend hours

and overtime as business needs dictate.\

Be physically mobile with reasonable accommodations including ability to

push, pull, carry and lift up to 25 lbs., and the ability to push, pull,

reach, bend, twist, stoop, stack, crouch, kneel and balance when

performing job duties in varying work areas such as confined spaces.\

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