Premium Casino Host - High-Limit Guest Concierge

Kansas Crossing Casino + Hotel; Pittsburg (KS); On-site; USD 40,000 - 65,000; Full time

Job summary

Kansas Crossing Casino + Hotel is seeking a Casino Host to develop programs to attract high-limit players and provide personalized guest service, aiming for satisfaction and repeat visits. The role requires superb communication and judgment in interactions with high-end guests, coordinating rooms, meals, and show reservations, and supporting a cross-departmental annual business plan.

This position emphasizes hometown hospitality and delivering fun in a team that values service, integrity and

Qualifications

• Experience in hospitality or customer service.
• Strong communication and judgmental skills.
• Ability to interact with high-end guests and manage expectations.
• Confidential handling of guest information and data.

Responsibilities

• Develop programs to attract and host high-limit casino guests.
• Coordinate and communicate promotions, events, and entertainment to hosted guests.
• Arrange rooms, meals, and show reservations for guests and respond to special requests.
• Maintain accurate records and reports and participate in department planning and meetings.
• Support a positive, professional work environment and protect guest confidentiality.

Skills

Customer service

Communication

Guest relations

Problem solving

Job description

Kansas Crossing Casino + Hotel is seeking a Casino Host to develop programs to attract high-limit players and provide personalized guest service, aiming for satisfaction and repeat visits. The role requires superb communication and judgment in interactions with high-end guests, coordinating rooms, meals, and show reservations, and supporting a cross-departmental annual business plan.

This position emphasizes hometown hospitality and delivering fun in a team that values service, integrity and