VIP Services Agent

Rising Star Casino; Indiana (PA); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Rising Star Casino in Indiana is seeking a Marketing & Player Development professional to build relationships with VIP guests and coordinate guest services. You will telemarket for events, prepare written communications, and manage lounge access and comps using the SYNKROS system.

Responsibilities include coordinating with casino Hosts and departments to meet guest needs, greeting guests, and supporting marketing events.

Qualifications

• High school diploma or equivalent.
• Ability to obtain Indiana Gaming Commission License - Level 2.
• Prior customer service or casino experience preferred.
• Strong communication and customer service skills.
• Flexible schedule to cover events and shifts.

Responsibilities

• Build relationships with players assigned.
• Telemarketing of guests for events and surveys.
• Provide written communications for player development activities.
• Verify guest access status to Diamond Lounge or other areas.
• Greets and provides personal attention to guests, especially Diamond Lounge users.
• Utilize SYNKROS for guest service, comps, and account updates.
• Coordinate with Casino Hosts and other departments to service VIP guests.
• Communicate unusual needs to Casino Hosts and ensure service standards.
• Handle phone inquiries and guest requests promptly.
• Support marketing promotions and events as assigned.

Skills

Verbal communication

Customer service

Computer basics

Detail oriented

Organization

Education

High school diploma

Tools

SYNKROS system

Job description

Job Category: Marketing & Player Development

Requisition Number: VIPSE008328

• Posted : August 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Essential Job Functions:

• Build relationships with players of $150.00 to $300 ADT that are assigned.
• Responsible for telemarketing of guests for events, surveys and miscellaneous customer contact.
• Provide written communications for various player development activities associated with assigned customers or prospective customers.
• Verifies status of guests seeking access to Diamond Lounge or other access-controlled areas.
• Greets and provides personal attention to guests, particularly those utilizing the Diamond Lounge.
• Provides promotional materials and/or explanation of services available upon request.
• Utilizes SYNKROS system for guest service to include making Rising Star VIP Club Cards, checking Card status at guests’ request, issuing comps, or updating guest account information as appropriate.
• Acts as liaison between Player Development and other areas (e.g. Hotel Front desk/Reservations, Rising Star VIP Club, Table Games, Food & Beverage) to provide highest levels of customer service.
• Communicates and coordinates unusual needs/requests to Casino Hosts.
• Ensures amenities and services are available to guests according to standards.
• Facilitates dinner arrangements and reservations.
• Communicates deficiencies to appropriate persons/departments in a timely manner.
• Answers telephones according to department standards to ensure guest requests are handled promptly. .
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• In cooperation with Casino Hosts, provides service to VIP guests in a prompt, professional manner.
• Completes paperwork as assigned including data entry and daily logs
• Assist with marketing promotions and other marketing events and activities as assigned.

Job Qualifications:

• Experience Required: Prior customer service and/or casino industry experience.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Ability to speak well and present information in a clear, concise manner; excellent customer service skills; basic computer skills; detail-oriented and organized.
• Licenses, Certifications, Bonding, and/or Testing Required: Must be able to obtain an Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Service quality characteristics including courtesy, promptness, professionalism, and confidentiality. Effective communication skills. Ability to effectively handle conflict. Professional appearance and presentation. Able to work a flexible schedule.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.