Hospitality Host - Player Development

Seminole Hard Rock; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

On-site role

Job summary

Seminole Hard Rock is seeking a Player Development Executive Host to develop relationships with mid- to high-value guests, coordinate compelling player programs, and drive guest loyalty. This on-site role requires after-hours accessibility by phone and email, including weekends and holidays, to ensure seamless guest experiences.

The incumbent will interact frequently with VIP guests, manage a host book of business, and collaborate with sales and marketing to attract and retain high-value players

Qualifications

• Experience in Casino Marketing or related field with 2 years host experience or 1 year marketing experience.
• Must obtain and maintain all Gaming licenses/certifications.
• Must be twenty-one (21) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts.
• Prior experience opening new properties/outlets is strong.

Responsibilities

• Develop and coordinate programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits.
• Interact with mid- to high-limit guests and extend complimentary services/goods as needed.
• Be on-site and reachable to guests by phone and email after hours, weekends, and holidays.
• Cultivate relationships to drive return visits and guest loyalty across on-property and off-property efforts.
• Manage guest invitation lists for special events and represent the casino at events.

Skills

Casino guest relations

Event coordination

Customer service

Salesforce

Tools

Salesforce

Job description

Job Description:

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

RESPONSIBILITIES

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Casino Tejon midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.

This is a position that requires the successful candidate to be on site. This position requires that successful candidates are available to guests via phone and email after working hours, weekends, holidays, etc. Under the direction of the Director of Player Development, this position responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host mid-level players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods while stationed at a designated podium.

Essential duties include, but are not limited to :

• Creates an atmosphere that induces premium guests to make Hard Rock Casino their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Primary focus of this position is to drive new/trial play to the property as well as identify non-hosted, qualified players present on the gaming floor
• Responsible for targeting, developing, and assessing new business relationships and developing those relationships resulting in repeat visitation
• Manages their book of business to achieve semiannual and annual theoretical goals while maintaining profitability through appropriate re-investment levels.
• Maintains relationships with VIP guests through personal contact by phone and in person with the goal of increasing new business.
• Staff front of house Casino Host podiums to provide service to qualified Unity members
• Works to utilize direct mail to actively recruit VIP players.
• Assists with planning and execution of special events.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Develops critical thinking skills to handle increasingly complex matters.
• Assist in the development of guest invitation lists for special events conducted by Hard Rock.
• Convey Unity program and qualification requirements to prospective gaming guests.
• Represent the casino at on and off property events in the capacity of a Player Development Executive Host.
• Monitors SalesForce theoretical production and reinvestment and changes strategy when required in order to meet stated goals
• Ensure that all guests are dealt with in an efficient and courteous manner. Resolve customer complaints and issues effectively while escalating concerns as appropriate.
• Anticipates, responds to, and consistently meets or exceeds the needs of internal clients.
• Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing promotions and programs.
• Provide complimentary to casino patrons according to the approved internal controls and approved Complimentary Matrix.
• Maintain players' database and monitor players' visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email, and personal invites) to encourage return visits while developing the business.
• Assist guests with inquiries, reservations and special requests while stationed at a designated podium, serving as a professional and welcoming point of contact.

QUALIFICATIONS

Experience in Casino Marketing or related field with 2 years host experience or 1 years marketing experience; or an equivalent combination of education and/or work experience.

Must obtain and maintain all Gaming licenses / certifications.

Must be twenty-one (21) years of age.

Must be able to work nights, holidays and weekends, as well as flexible shifts.

Prior experience opening new properties/outlets stron